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Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Topic 1: Accounts and Contacts Management- Data quality and duplication management
  • 1. Duplicate prevention strategies
    • 2. Data enrichment and validation
      - Customer data management
      • 1. Contact relationship management
        • 2. Account creation and hierarchy
          Topic 2: Sales Process Management- Lead management
          • 1. Lead conversion processes
            • 2. Lead creation and qualification
              - Opportunity management
              • 1. Opportunity lifecycle and stages
                • 2. Forecasting and pipeline management
                  Topic 3: Application Administration and Setup- System configuration
                  • 1. Business process configuration
                    • 2. Sales application setup
                      - Security and roles
                      • 1. Access control configuration
                        • 2. User roles and permissions
                          Topic 4: Oracle Fusion CRM Fundamentals- CRM concepts and Oracle Fusion CRM overview
                          • 1. Customer relationship management principles
                            • 2. Fusion CRM architecture overview
                              - Navigation and user interface
                              • 1. Sales dashboard and workspace navigation
                                • 2. Personalization and user preferences
                                  Topic 5: Sales Forecasting and Reporting- Reports and analytics
                                  • 1. Standard sales reports
                                    • 2. Performance dashboards
                                      - Forecasting methods
                                      • 1. Quota and target management
                                        • 2. Pipeline forecasting

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          1. What are the three territory definition dimensions that are maintained in the customer classification module?

                                          A) Industry
                                          B) Account
                                          C) Auxiliary 1, 2, 3
                                          D) Organization Type
                                          E) Geography


                                          2. When a salesperson updates a revenue item in an opportunity, the unsubmitted, unadjusted forecast is automatically updated to reflect the change. Identify the correct sequence of activities performed during this process.

                                          A) Create new forecast items for transactions that meet forecast criteria, and remove existing Forecast items.
                                          B) Create new Forecast itemsfortransactions that meet forecast criteria, remove existing forecast items, and update forecast items that no longer meet the forecast criteria.
                                          C) Create new forecast items for transactions that meet forecast criteria, and update forecast items that no longer meet the forecast criteria.
                                          D) Create new Forecast items for transactions that meet forecast criteria, update existing forecast items, and remove forecast Items that no longer meet forecast criteria.
                                          E) Update existing forecast items, and update forecast Items that no longer meet Forecast criteria.


                                          3. You have just attempted to import a flat file containing opportunity data. Although the import process completed, you do not see any of the data in the Fusion application.
                                          How can you access more information to troubleshoot the issue?

                                          A) Open the log file that is automatically emailed to the administrator after the import process completes.
                                          B) Drill down on the Import Activity'sStatus field and open the error file.
                                          C) Navigate to the import record in Oracle Web Services.
                                          D) Drill down on the Import Activity's Status field and open the log file.
                                          E) Drill down on the Import Activity's Status field and open the exception file.


                                          4. A sales administrator wants to assign territories to opportunity revenue lines based on the product revenue associated with the revenue lines, through Assignment Manager.
                                          Identity the work object and candidate object that allow the sales administrate to proceed with the assignment in Oracle Fusion Sales.

                                          A) Opportunity product line and territory
                                          B) Opportunity revenue line and territory
                                          C) Opportunity product and revenue lines
                                          D) Opportunity and opportunity revenue lines
                                          E) Opportunity and territory


                                          5. While reviewing the legacy data that was exported into a flat file, you realize that there is a certain field that contains irrelevant data. Which method describes how the field is handled during the import process?

                                          A) Select the ignore check box next to the field when you create the mapping.
                                          B) Create the custom field in Fusion and map the data to the field, but do not display the field in the GUI.
                                          C) Enter a constant value for the field during the import process.
                                          D) Click the Delete icon for the field when you create the mapping.
                                          E) Open the flat file in a text editor, and manually delete the data in each row for the appropriate field.


                                          Solutions:

                                          Question # 1
                                          Answer: A,C,D
                                          Question # 2
                                          Answer: D
                                          Question # 3
                                          Answer: B
                                          Question # 4
                                          Answer: A
                                          Question # 5
                                          Answer: A

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