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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Problem Resolution | - Diagnostic techniques
|
| Topic 2: System Architecture and Components | - Avaya Proactive Contact architecture overview
|
| Topic 3: Operations and Maintenance | - System monitoring and management
|
| Topic 4: Installation and Configuration | - System installation procedures
|
| Topic 5: Integration and Advanced Features | - CRM and database integration
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?
- A. netstat
- B. sadc
- C. getvar
- D. vmstat
Correct Answer: A 🗳️
A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?
- A. PIF Report
- B. PC Analysis Extract
- C. List Distribution
- D. Event Monitor
Correct Answer: B 🗳️
A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?
- A. reporter
- B. system
- C. auditor
- D. sysadm
Correct Answer: C 🗳️
A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?
- A. 10
- B. 3
- C. 14
- D. 4
- E. 13
Correct Answer: B 🗳️
A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)
- A. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
- B. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
- C. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
- D. Log on to the dialer and run check_db and check_mts.
- E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;
Correct Answer: C,D,E 🗳️
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