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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Advanced Features and Applications | - Voicemail and unified messaging - Contact handling and call routing |
| Topic 2: Networking and Integration | - SIP trunking and PSTN connectivity - VoIP protocols and QoS considerations |
| Topic 3: SME Communications Solutions Overview | - Avaya SME portfolio architecture and components - IP Office and SMB communication fundamentals |
| Topic 4: Maintenance and Troubleshooting | - System upgrades and patch management - Fault isolation and diagnostics |
| Topic 5: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
After upgrading an IP Office to an IP500v2, a customer complains that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?
- A. Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
- B. Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
- C. Upgrade Delta Server to the latest release using the IP Office Admin software.
- D. Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
Correct Answer: D 🗳️
A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
- A. Open SysMonitor Trace 20091212 130001, and search for 13:12.
- B. Open SysMonitor Trace 20091212 140001, and search for 13:12.
- C. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
- D. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
Correct Answer: B 🗳️
A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)
- A. an IP Office Monitor trace with Real Time Audio trace options enabled
- B. a packet sniffing trace
- C. a current Network Assessment
- D. an IP Office Monitor trace with H.323 options enabled
- E. an IP Office Monitor trace with AVRIP options enabled
Correct Answer: B,C,D 🗳️
What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2 Combination (Combo) Cards?
- A. 92
- B. 120
- C. 84
- D. 64
Correct Answer: C 🗳️
In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)
- A. MS-SQL 2005/Express
- B. DCOM service
- C. Microsoft .NET Framework 3.5 Family Updates
- D. MSDE 2000
- E. Microsoft C#
Correct Answer: A,C 🗳️
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