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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Process and Customer Engagement | - Identifying customer needs and requirements - Discovery and consultative selling techniques |
| Understanding HP Personal Systems Services | - Key features and benefits of services offerings - HP Services portfolio overview |
| Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
| Upsell and Cross-Sell Opportunities | - Maximizing customer value through additional offerings - Identifying complementary services |
| Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
HP Selling HP Personal Systems Services 2018 Sample Questions:
When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?
- A. HP Partner Account Manager
- B. HP Partner First Services reseller
- C. Services Contract Specialist Distributor
- D. Contractual Services area manager
Correct Answer: B 🗳️
In which customer situation would you propose a services contract?
- A. The customer wants to pay upfront for both hardware and services.
- B. The customer uses only HP products.
- C. The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
- D. The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
Correct Answer: D 🗳️
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
- A. Accidental Damage Protection and Next Business Day Onsite Services
- B. Configuration Services and Defective Media Retention
- C. Accidental Damage Protection and Defective Media Retention
- D. Next Business Day Onsite and Installation
Correct Answer: D 🗳️
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. offer installment payment terms based on customer requirements
- B. track registered services
- C. register services
- D. receive notifications of your customer's service renewal
- E. place an order to purchase an existing quote
Correct Answer: B,C,D 🗳️







