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Peoplecert ITIL V3 Foundation Sample Questions:
1. Which of the following provides resources to resolve operational and support issues during Release and Deployment?
A) Evaluation
B) Early Life Support
C) Service Test Manager
D) Release Packaging and Build Manager
2. Which of the following CANNOT be stored and managed by a tool?
A) Information
B) Knowledge
C) Data
D) Wisdom
3. What are the two major processes in Problem Management?
A) Proactive and Reactive
B) Reactive and Technical
C) Resource and Proactive
D) Technical and Service
4. Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?
A) Check
B) Act
C) Plan
D) Do
5. How does Problem Management work with Change Management?
A) By working with users to change their IT configurations
B) By issuing RFCs for permanent solutions
C) By installing changes to fix problems
D) By negotiating with Incident Management for changes in IT for Problem resolution
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |







