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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 15% | - Diagnostic tools and log analysis - Backup, restore, and system health - Common implementation issues and fixes |
| Call Routing and Vectoring | 20% | - Skill levels and routing strategies - Call treatment and queuing logic - Vector programming and VDN configuration |
| Reporting and Performance Management | 20% | - Real-time and historical reporting - Data verification and validation - Agent, split, and service level metrics |
| Avaya Call Management System (CMS) Fundamentals | 20% | - CMS architecture and components - System administration and data collection - Installation and configuration |
| Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Integration with CMS - Platform architecture and licensing |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
- A. 135.9.86.54 135.9.56.56
- B. 135.9.86.54 135.9.86.58
- C. 135.9.86.54 192.168.2.2
- D. 192.168.2.3 192.168.2.2
Correct Answer: C 🗳️
A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)
- A. 500000
- B. 10400
- C. 100000
- D. 15600
Correct Answer: C,D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
- A. BSR balances and improves service across enterprise.
- B. BSR decreases titer workload across sites.
- C. BSR follows a specified strategy far skill selection.
- D. BSR improves agent utilization.
- E. BSR creates a virtualized pool of agent resources.
Correct Answer: A,C,D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
- A. E is assigned to a VDN that routes calls to an evacuation vector
- B. E has a vector variable that is changed when an evacuation is required
- C. E is a standard vector code for evacuation
- D. E has been administered as a Feature Access Code
Correct Answer: B 🗳️
Which program is a custom application on the CMS?
- A. Avaya Visual Vectors Client
- B. Alarm Origination Manager
- C. High Availability Admin Sync
- D. Avaya Supervisor
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
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