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Apple 9L0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Macintosh Hardware Service | - System components and architecture
|
| Topic 2: Troubleshooting and Maintenance | - Preventive maintenance
|
| Topic 3: macOS Installation and Configuration | - System configuration and setup
|
Apple Macintosh Service Sample Questions:
How did you prepare for this exam? (Choose all that apply.)
- A. self-taught
- B. Apple leader-led technician training course
- C. non-Apple courses or books
- D. none of the above
- E. self-study AppleCare Technician Training purchased from Apple
- F. on-the-job training / apprenticeship
- G. Apple Mac OS X Help Desk Essentials leader-led course
Correct Answer: F 🗳️
Which one of the following is NOT a risk when working around CRTs?
- A. Toxic materials
- B. Overheating
- C. Implosion
- D. Electric shock
Correct Answer: B 🗳️
Which of the following is ALMOST CERTAINLY a hardware-related problem?
- A. Error beep at startup
- B. Blinking question mark at startup
- C. No video at startup
- D. Distorted video at startup
Correct Answer: A 🗳️
A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?
- A. The MacBook optical drive is malfunctioning.
- B. The MacBook requires a firmware update.
- C. The MacBook requires more RAM.
- D. The Combo drive is not capable of burning DVD's.
Correct Answer: D 🗳️
In order to read ANY of the diagnostic LEDs in a Mac Pro, you must press the DIAG_LED button on the logic board.
- A. True
- B. False
Correct Answer: B 🗳️
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