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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Sales methodology configuration - Lead qualification and conversion |
| Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Custom report creation - Standard reports and dashboards |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Integration | 8%–12% | - Integration with SAP ERP / CRM - Web services and APIs - Middleware and communication arrangements |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
A) Update the contact details in your organization structure
B) Define the contact person in the Service Control Center
C) Define the contact person in the Administration work center
D) Define a new service agent
2. Which of the following are features of custom report creation in SAP Hybris Cloud for customer? (3 correct answers)
A) Direct assignment of a report to a business user is supported
B) Variable selection is possible
C) Custom calculated key figures are allowed
D) Custom report creation is supported with a guided procedure
E) Custom reports can be created by all users
3. Sales Plans are maintained in MS Excel. Determine whether this statement is true or false.
A) True
B) False
4. What can you use to control user privileges in SAP Hybris Cloud for Customer? (3 correct answers)
A) Business Role
B) Business configuration
C) Code list restriction
D) Organizational Structure
E) Page layout
5. Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
A) Task
B) Appointment
C) Phone calls
D) Visit
E) Service request
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C,D | Question # 3 Answer: A | Question # 4 Answer: A,C,E | Question # 5 Answer: A,C,D |
Ryan 
Joa 
Bart 
Daisy 
Molly 
Linda 
Aubrey 
Payne 
Gale 
Maxwell 
Jeff 
Nydia 
Mirabelle 
Newman 
Ella 
Lester 
Reuben 
Emma 
Wright 
Rex 
Meroy 
