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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three statements are true about add-ins?

A) They always run locally to access local data.
B) They are the visual areas of Oracle Service Cloud Agent Desktop.
C) They can be designed to create visualcomponents and not perform any integrations.
D) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
E) They canbe added to the Custom Portal area of Oracle Service Cloud.
F) They always run locally on the machines on which the desktop application runs.

2. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Use the default values.
B) Leave both the chat and email fields limit as blank.
C) Enter zero as the initial value for both fields.
D) Enter the value "Unlimited" in the chat and email fields.

3. A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

A) Quote template
B) Admin HTML Editor
C) Global template
D) Contact HTML Editor

4. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Write a business rule to reopen the case.
B) Create a polling survey.
C) Assign scores to the survey questions and set the status field based on the responses.
D) Schedule the survey on a daily basis.
E) Create a transactional survey.
F) Create a report for the survey scores.

5. Which four view modes are available in the Report Editor?

A) Report View
B) Graphical View
C) Data Set View
D) Layout View
E) Database View
F) Design View

Solutions: