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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Use the default values.
B) Leave both the chat and email fields limit as blank.
C) Enter zero as the initial value for both fields.
D) Enter the value "Unlimited" in the chat and email fields.

2. Which four statements are true about reports?

A) All the permissions from an imported report remain unchanged after an export.
B) The owner of a report remains the same even if the report is imported by some other user.
C) Reports must be exported manually in all interfaces.
D) Reports are shared between interfaces.
E) After a report is published, the report data remains unchanged even as the knowledge base is updated.
F) Published reports can be modified.
G) Reports are not common across the interface.

3. Which three events are available with the JavaScript API?

A) onsaveclose ()
B) enclose ()
C) ondataupdated()
D) onrefresh()
E) aftersave()
F) onbeforesave ()

4. Which is a sample object query?

A) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
B) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
C) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
D) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;

5. What are the three different types of pull policy for queues?

A) Manual
B) Advanced
C) First Due
D) Strict Priority
E) Round Robin
F) Standard

Solutions: