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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify three considerations before starting the configuration of assignment rules to service requests.

A) the rule sets you want to create and the rules to include in each rule set
B) the candidates of queues to use as criteria for your rule assignments
C) the attributes of service requests to use as criteria for your rule assignments
D) the candidates of service requests to use as criteria for your rule assignments
E) the attributes of queues to use as criteria for your rule assignments

2. You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A) Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
B) Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
C) Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
D) Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

3. Which two keyboard shortcuts can be modified?

A) OK
B) Save and Close
C) Create Service Request
D) Save and Continue
E) Cancel

4. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queuefor these service requests?

A) The service request assignment will be unpredictable.
B) An error will occur; no queue is assigned to the service request.
C) The queue defined in the first evaluated rule is always assigned to the service request.
D) The queue defined by default is the one assigned to the servicerequest.

5. Which four statements are correct about hotkeys for Action Commands?

A) They can be assigned to a custom action script.
B) They allow a user to escalate a service request.
C) They allow a user to copy a service request.
D) They can all be modified.
E) They have default values.
F) They allow a user to forward a service request.

Solutions: