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Microsoft MB-910 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Marketing forms, pages, and segments - Lead generation and qualification - Event management features - Email marketing and customer journeys - Integration with Copilot - Capabilities and use cases |
| Topic 2: Describe Dynamics 365 Customer Service | 20-25% | - Knowledge base and entitlements - SLA and routing rules - Unified service desk and channels - Case management lifecycle - Key components and use cases |
| Topic 3: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Integration with Microsoft Power Platform - Security and access control - Data management and reporting basics - Overview of Copilot in customer engagement |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Sales accelerators and forecasting - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Business process flows - Lead and opportunity management processes |







