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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A) Salesforce Slack
B) Salesforce Marketing Cloud
C) Salesforce Sales Cloud
D) Salesforce Order Management System

2. Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?

A) Setup the Loyalty Program as Primary
B) Setup the Member NPS Dashboard
C) Setup the Member Preferences Embedded Dashboard
D) Setup the Member Summary Embedded Dashboard

3. When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A) Assign Analytics for Loyalty User Permissions.
B) Create an App using existing templates
C) Schedule dataflow for the analytics
D) Create standard Salesforce reports and dashboard
E) Install CRM Analytics package

4. Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A) Through Workspaces, check if the user profile has access to the new portal.
B) Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
C) Create a new user and new profile for the member.

5. Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer wants to offer the following benefits to customers:
* Award points to the customer that can be redeemed for products in the store
* Gamify customers that spend the most to receive exclusive benefits.
What three elements should the Administrator configure?

A) Set up one qualifying currency
B) Set up vouchers for specific products
C) Set up promotions
D) Set up one qualifying currency and a non-qualifying currency
E) Set up a tier system based on a cumulative spending value

Solutions: