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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Welche Art von Änderung wird am wahrscheinlichsten im Rahmen der Praxis des „Service Request Managements“ eingeleitet?

A. Eine Standardänderung
B. Eine normale Änderung
C. Eine Notfalländerung
D. Ein Änderungsmodell

Question 2

Welcher Begriff beschreibt die Funktionalität, die ein Dienst bietet?

A. Garantie
B. Risiko
C. Kosten
D. Dienstprogramm

Question 3

Aus welchen drei Elementen besteht das Serviceportfolio?

A. Service-Pipeline, Service-Katalog und eingestellte Services
B. Service-Pipeline, Konfigurationsmanagementsystem und Servicekatalog
C. Kundenportfolio, Servicekatalog und eingestellte Services
D. Kundenportfolio, Konfigurationsmanagementsystem und Servicekatalog

Question 4

Wann sollte für eine Standardänderung eine vollständige Risikobewertung und Autorisierung durchgeführt werden?

A. Jedes Mal, wenn die Standardänderung implementiert wird
B. Wenn die Prozedur für die Standardänderung erstellt wird
C. Wenn eine Notfalländerung angefordert wird
D. Mindestens einmal im Jahr

Question 5

Was ist der Unterschied zwischen den Praktiken „Incident Management“ und „Service Desk“?

A. Incident Management stellt den Servicebetrieb wieder her, Service Desk stellt die Kommunikation mit den Benutzern sicher
B. Das Incident Management löst komplexe Probleme, der Service Desk löst einfachere Probleme.
C. Incident Management verwaltet Unterbrechungen des Service Desk und überwacht die erreichte Servicequalität
D. Das Incident Management löst Probleme, der Service Desk untersucht die zugrunde liegenden Ursachen der Probleme

Solutions: