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- In India: ₹10,00,000.
- In the United States: $90,000
- In the United Kingdom: £45,000
- In China: 15,000 CNY
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ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Design - Service Strategy - Service Transition - Service Operation |
| Topic 2: Selected Functions and Roles | 10% | - Technical Management - Key roles: Process Owner, Service Owner - Application Management - Service Desk |
| Topic 3: Service Management as a Practice | 15% | - Stakeholders and service provider models - Concepts of service and service management - Business value of IT service management |
| Topic 4: Technology and Architecture | 5% | - Architecture considerations - Supporting technologies |
| Topic 5: Competence and Training | 5% | - Training and certification path - Skills and competencies |
| Topic 6: Key Principles and Models | 15% | - Governance and risk management - Service portfolio - Deming Cycle and CSI model |
| Topic 7: Selected Processes | 20% | - Incident Management - Availability Management - Service Level Management - Problem Management - Change Management |
| Topic 8: Generic Concepts and Definitions | 10% | - Service assets and configurations - Key terms and terminology |
