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  • Exam Code: P6040-014
  • Exam Name: IBM SurePOS 500 Models 5x5 Technical Mastery
  • Updated: Jul 26, 2026
  • Q & A: 65 Questions and Answers
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  • Exam Code: P6040-014
  • Exam Name: IBM SurePOS 500 Models 5x5 Technical Mastery
  • Updated: Jul 26, 2026
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IBM P6040-014 Exam Syllabus Topics:

SectionObjectives
IBM SurePOS 500 System Overview- System models and configurations (5x5 series)
- Hardware architecture and components
Troubleshooting and Support- Diagnostic tools and repair procedures
- Common hardware and system failures
Configuration and Maintenance- Preventive maintenance and diagnostics
- Hardware configuration and BIOS settings
Software and Operating Environment- Driver and firmware management
- Supported operating systems and POS software integration
Installation and Deployment- Physical setup and peripheral connection
- System boot and initial configuration

IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

1. If the topcover (or VFD, if installed) and tower center cover are removed, which component is exposed?

A) the hard disk drive fan
B) memory modules
C) the hard disk drive
D) the power supply


2. The touch screen is not working even though all wires and cables havebeen secured. Running diagnostics does not reveal any issues. What is the next troubleshooting step?

A) replace the touch screen LCD assembly
B) replace the system board
C) replace the touch screen display
D) reinstall the touch screen drivers


3. After completing the physical procedures required in resetting CMOS, what is the next step?

A) run the Setup Utility and select the Load Optimized Defaults option to restore CMOS settings
B) access the IBM Retail StoreSolutions Web site and download the latest level of BIOS
C) access the IBM Retail Store Solutions Web site and download the latest drivers for any connected POSperipherals
D) run the IBM Diagnostics for POS to validate the CMOS settings


4. Which resource should be used to research a problem or obtain technical information about real field problems?

A) Technical Notes
B) Knowledgebase
C) IBM Retail Field Handbook
D) Tech Talk


5. Which two drivers are required when running PC DOS 2000? (Choose two.)

A) UPOS
B) JavaPOS
C) OPOS
D) Touch
E) Ethernet


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: D,E

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