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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
B) It is a remote tool by which a BackEnd engineer can contact their customer.
C) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
D) It is a remote tool by which IBM Learning Services can perform remote education for a customer.

2. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) R9
B) 99
C) 39
D) W9

3. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 5 business hours
B) the best endeavors
C) within 2 business hours
D) within 4 business hours

4. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the Tivoli Support Platform matrix webpage
B) the IBM Software Support Lifecycle website
C) the taxonomy spreadsheet
D) the Lotus Notes FrontEnd Support teamroom

Solutions: