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This Cisco exam assesses the candidate’s expertise and skills in developing and integrating solutions, identifying customer barriers and actions to overcome them, enforcing adoption mechanisms, as well as analyzing data on consumer use. The relevant objectives include the Customer Success Industry, Barrier Management, CSM, Expand Opportunities & Renewal, and Success Plan Creation. Generally, to attempt such a test, you have to be 18 years old or more. However, you can also take the test if your age group is between 13-17, provided your parents or legal guardians give their consent. If you are under 13 years old, you are not qualified. Also, such an exam is usually written at Pearson VUE Certified Test Centers under a proctored setting. If you decide to take the test at the physical center, then you must be ready to submit two valid forms of identification, with both having your signature on them. However, 820-605 can be taken online as well. The online test is available to you anywhere there is an internet connection, and it is also under a proctored format. In addition, you are required to have an OnVUE software, a stable webcam, and a government-issued ID. You should also have access to a quiet, isolated place during the exam itself. As for its details, the test is available in both the Japanese and English languages. The maximum time limit for it is 90 minutes. At the end of the final exam, you will get your score report, which will be marked with your digital photograph. The system captures this photo during your application.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

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Cisco 820-605日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Success Industry and Framework15%- Roles and responsibilities of a Customer Success Manager
- Cisco customer success methodology
- Core concepts and value of customer success
Topic 2: Renewal and Expansion Opportunities15%- Building long-term customer loyalty and advocacy
- Driving successful renewals and contract extensions
- Identifying expansion and cross-sell/upsell opportunities
Topic 3: Customer Lifecycle Management and Value Realization20%- Usage data analysis and insight generation
- Health score assessment and risk management
- Demonstrating value and ROI to customers
- Engagement models and touchpoints across the lifecycle
Topic 4: Success Plan Creation and Development25%- Customer discovery and requirement analysis
- Building comprehensive success plans
- Aligning solutions with customer goals
- Defining measurable business outcomes and success criteria
Topic 5: Adoption Barrier Identification and Management25%- Identifying technical, operational, and organizational barriers
- Implementing adoption acceleration frameworks
- Monitoring and reporting adoption progress
- Strategies to remove or mitigate adoption obstacles

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