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6402 pdf
  • Exam Code: 6402
  • Exam Name: Avaya IP Office Implementation
  • Updated: Jul 19, 2026
  • Q & A: 63 Questions and Answers
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  • Exam Code: 6402
  • Exam Name: Avaya IP Office Implementation
  • Updated: Jul 19, 2026
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Avaya 6402 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance & Troubleshooting10%- Backup, restore and configuration management
- Common issues and resolution steps
- System logs, alarms and debugging tools
Topic 2: System Configuration & Management30%- User profiles, extensions and rights
- Short codes, time profiles and call routing
- IP Office Manager and Security Settings
- Hunt groups, pickup groups and call distribution
Topic 3: Endpoints & Trunks20%- DHCP, TFTP and phone provisioning
- Media resources and codec settings
- Digital, IP and SIP telephone configuration
- SIP, PRI and analog trunk setup
Topic 4: System Architecture & Installation25%- Network configuration and IP addressing
- SD card licensing and system ignition
- Software installation and upgrade procedures
- IP Office 500v2 and Server Edition hardware
Topic 5: Voicemail & Applications15%- VoiceMail Pro installation and setup
- Auto Attendant and call flows
- Licensing for advanced features
- Embedded Voicemail configuration

Avaya IP Office Implementation Sample Questions:

1. Which condition will cause a defaulted IP Office control unit to be a DHCP server when connected to a network after rebooting?

A) if the IP Office doc-s not receive a DHCP response
B) If a DHCP serveris present on the same VLAN
C) if a HTTP server responds to the TP OfficeDHCP request
D) if the IP Office is connected to a layer two switch with an Ethernet cross-over cable


2. Which two protocols are used to transfer upgrade files to Avaya telephones? (Choose two.)

A) HTTP
B) TFTP
C) SMTP
D) NTP


3. A call is directed to the First hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

A) the general sampling mailbox because hunt groups do not have mailboxes
B) the first hunt group mailbox only
C) both the first and second huntgroup user mailboxes
D) the second hunt extension group mailbox only


4. When using the IP Office Manager program on a PC, which statement is true?

A) The configuration is dynamically updated to the control unit after every keystroke.
B) The configuration is automatically backed up to the SD Card every 5 minutes.
C) The configuration is automatically saved to the control unit every time you selectOK.
D) The configuration is held in the Manager application until you save it to the control unit.


5. Which feature will allow incoming calls to be routed appropriately during business hours?

A) Firewall Profile
B) IP Protocol
C) Time Profile
D) Alternate Network Selection


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A,B
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: C

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