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  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Updated: Jul 19, 2026
  • Q & A: 64 Questions and Answers
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  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
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How to Prepare for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Preparation Guide for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Introduction for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation 7391X Exam validates the ability to identify how alternate routing to multiple call centers can benefits customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification. These are discussed in AVAYA 7392x practice exam and AVAYA 7392x practice exams.

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Exam Specifications ― Format, Prerequisites, and Delivery Option

Also known as the Avaya Aura Call Center Elite Implementation exam, this 7392X is the sole requirement of the ACIS - Avaya Aura Call Center Elite certification. So, if you’re vying for the said designation, you need to go through this 90-minute evaluation that involves the completion of 63 questions. The minimum passing rate for such an evaluation is 66%, which technically means you need to get 42 correct answers out of the total number of questions. Furthermore, the test validates your advanced-level proficiency, hence the need for a certain level of knowledge must be complied with. As outlined by the Avaya Learning path, candidates must have initially completed the ACIS-7120 - Avaya Aura Core Components before opting for 7392X. This is a recommended qualification to furnish you with a deeper command of the fundamental features of the Avaya platform. This also prepares you for more complex aspects of the Aura Call Center Elite. And to enroll for the actual 7392X exam, you need to check out the Pearson VUE site and see the available testing options. The pricing, however, differs per country. It’s also suggested that you register at least 2 months prior to your preferred schedule to ensure you meet the preconditions.

Exam Topics for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The following are discussed in AVAYA 7392x exam dumps:

  • Describe Avaya's call center applications used with Avaya Aura Call Center Elite
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
  • Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager
  • Create and test call vectors
  • Review primary call center components, concepts, and terms
  • Demonstrate how to perform an initial call center configuration

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

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Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Advanced Call Handling- Routing strategies
  • 1. Conditional call treatment
    • 2. Greatest Need / Service Level Maximizer (SLM)
      • 3. Skill-based routing
        Avaya Aura Call Center Architecture- Core components and architecture
        • 1. Communication Manager role
          • 2. Media Server functions
            • 3. Session Manager integration
              Configuration and Administration- Call center setup
              • 1. Feature Access Codes (FAC)
                • 2. Hunt groups and skill groups
                  • 3. VDN and vector configuration
                    Call Center Elite Features- Vectoring and routing
                    • 1. VDN and vector processing
                      • 2. Call treatment logic
                        • 3. Look-Ahead Interflow
                          - Agent and skill management
                          • 1. Expert Agent Selection (EAS)
                            • 2. Business Advocate (BA)
                              • 3. Skill preferences and routing
                                Reporting and Monitoring- Call center reporting systems
                                • 1. CMS / Avaya IQ reporting
                                  • 2. BCMS (Basic Call Management System)
                                    • 3. Real-time and historical reporting

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