Ultimate Guide to Prepare 500-450 Certification Exam for Cisco Unified Contact Center Enterprise Specialist in 2021
Use Real 500-450 Dumps - Cisco Correct Answers updated on 2021
NEW QUESTION 26
Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?
- A. The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
- B. The Cisco Unified CVP server is running on temporary licenses.
- C. The VXML application is not deployed to the CVP servers.
- D. The call type is not mapped to the Cisco Unified ICM script.
Answer: A
NEW QUESTION 27
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. route pattern configured for survey DN
- B. dialed number configured for UCCE scripts
- C. dial peer configured for survey DN
- D. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
Answer: B
NEW QUESTION 28
When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?
- A. -g
- B. -ag
- C. -aa
- D. -a
Answer: D
NEW QUESTION 29
Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
- A. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
- B. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
- C. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
- D. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
Answer: D
NEW QUESTION 30
Which microapps can capture DTMF from the caller in the CVP environment?
- A. Play Media, Get Speech, and Get Digits
- B. Get Speech, Menu, and get Digits
- C. Menu, play Media, and get Digits
- D. Menu and Get Digits
Answer: B
NEW QUESTION 31
In a Cisco Unified Contact Center Enterprise deployment, callers report intermittent voice-quality issues.
What might cause this problem?
- A. The Cisco Finesse is locking up because of a virus.
- B. The Cisco voice gateways have too few trunks to accept the inbound calls.
- C. Cisco Unified Communications Manager has too few conference bridge resources.
- D. The system has too few DSP transcoding resources to support all the calls across the WAN.
- E. A different voice codec is used by the caller and the agent.
Answer: D
NEW QUESTION 32
Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)
- A. It monitors and reports calls on all lines on the phone.
- B. Shared lines are supported on ACD lines but not on non-ACD lines.
- C. It monitors and reports of calls on only one line on the phone.
- D. It requires a maximum of two call appearances.
- E. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
- F. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
Answer: A,D,F
NEW QUESTION 33
Refer to the exhibit.
While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured.
Which option describes what the log file indicates?
- A. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- B. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
- C. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
- D. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
- E. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
Answer: C
NEW QUESTION 34
What is the semantic meaning of the RouterCallKeyDay variable?
- A. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
- B. It represents a sequence number used for ordering rows for the same call.
- C. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from "Monday" to "Tuesday".
- D. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
- E. It represents a string that corresponds to a Globally Unique Call Identifier.
Answer: A
NEW QUESTION 35
Which two situations can cause the "Send to VRU" to fail within an ICM script for Cisco CVP?
(Choose two.)
- A. Incorrect media file name.
- B. Primary VRU peripheral gateway is out of service.
- C. Send to originator is not enabled.
- D. No network VRU is configured for the routing client.
- E. VRU PIM just got out of service.
Answer: D,E
NEW QUESTION 36
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?
- A. Cluster Manager
- B. System Application Agent
- C. Cisco Dirsync
- D. Cisco Tomcat
- E. Cisco DB
Answer: D
NEW QUESTION 37
Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
- A. Callbacks have been temporarily suspended for dialed number.
- B. Courtesy Callbacks start when "0" calls are in the queue.
- C. Any number of callbacks are allowed.
- D. No Courtesy Callbacks are allowed.
Answer: C
NEW QUESTION 38
Which CLI command is run on Cisco Unified Intelligence Center to check database replication?
- A. utils replication status
- B. utils dbreplication status
- C. show replication status
- D. show dbreplication status
Answer: B
NEW QUESTION 39
You have deployed a VXML application named MyVXMLApp.
Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
- A. appname=MyVXMLApp
- B. app=MyVXMLapp
- C. vxmlapp=MyVXMLApp
- D. application=MyVXMLApp
Answer: D
NEW QUESTION 40
In the Cisco Unified Contact Center Enterprise solution, if an agent is in a Reserved state, which of the following actions can the agent take?
- A. Answer the call being sent to them.
- B. Log off.
- C. Change state to Not Ready.
- D. Enter wrap-up data from the prior call.
Answer: A
NEW QUESTION 41
Which tool is available to expand the size of Cisco Unified ICM databases?
- A. Microsoft SQL Studio
- B. ICMDBA
- C. database sizing utility
- D. DBExpand
Answer: B
NEW QUESTION 42
You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
- A. Each side synchronized its data from the logger using SQL replication.
- B. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
- C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
- D. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
Answer: D
NEW QUESTION 43
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.
Which three options can cause this problem?
- A. Cisco Unified Intelligence Center Publisher is not in service.
- B. Hostname was changed.
- C. Time zone was changed.
- D. Secondary DNS was changed.
- E. IP address was changed.
- F. Number of historical reports exceeded the system limits.
Answer: B,C,E
NEW QUESTION 44
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?
- A. utils dbreplication runtimestate
- B. show dbreplication status
- C. utils dbreplication summary
- D. utils dbreplication
Answer: A
NEW QUESTION 45
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