[Oct-2021] GCP-GC-REP Dumps are Available for Instant Access using RealValidExam [Q12-Q28]

[Oct-2021] GCP-GC-REP Dumps are Available for Instant Access using  RealValidExam 

GCP-GC-REP Dumps 2021 - New Genesys GCP-GC-REP Exam Questions

Genesys GCP-GC-REP Exam Syllabus Topics:

Topic	Details
Topic 1	Supervisor app for iOS Analytics Overview User Status Detail Report
Topic 2	Dialer Campaign Success Results by Interval report Working with Reports and Troubleshooting
Topic 3	Contact Center Dashboard Outbound Reports,Queue Reports, Agent Reports
Topic 4	Dialer Campaign Success Results by Day report Introduction to Reporting and Analytics
Topic 5	Quality Evaluator Dashboard Dialer Campaign Detailed Attempt History report
Topic 6	Agent Performance Views and Interaction Views Report Examples and History
Topic 7	Managing Your Team Through Presence and Status Quality Administrator Dashboard
Topic 8	Queues Performance Summary Skills Performance View
Topic 9	Edit, Copy and Delete a Report Campaigns Dashboard Dashboard Overview Available Dashboards
Topic 10	Troubleshooting Reports Genesys Cloud Reports Interaction Details Report

 

NEW QUESTION 12
How can we monitor the real-time statistics for all queues?

• A. Performance > Queues
• B. Performance > Queues Performance
• C. Performance > My Queues Activity
• D. Performance > Queues Activity

Answer: D

 

NEW QUESTION 13
How is an Incoming Call represented in reports?

• A. Incoming
• B. Offered
• C. Calls Received
• D. Inbound

Answer: D

 

NEW QUESTION 14
Which report calculates a Monthly Service Level?

• A. Queue Wrap-up Summary Report
• B. Queue Metrics Summary Report
• C. Queue Metrics Interval Report
• D. Queue Metrics Report

Answer: B

 

NEW QUESTION 15
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?

• A. Break
• B. Away
• C. Busy
• D. Available

Answer: A

 

NEW QUESTION 16
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

• A. Service Level%
• B. Hold
• C. Answer%
• D. ASA
• E. Transfer
• F. Avg Handler
• G. Offer
• H. Avg Wait

Answer: A,C,D,G,H

 

NEW QUESTION 17
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

• A. Reports> Report Editor> Report Generation Time> Now
• B. Reports> Report Editor> Report Generation Time> Schedule
• C. Reports> Report Editor> Report Generation Time> Schedule Properties
• D. Reports> Report Editor> Report Generation Time> Recurrence

Answer: D

 

NEW QUESTION 18
Which of the following are available report file formats for export? (Choose three.)

• A. .docx
• B. .doc
• C. .txt
• D. .xls
• E. .pdf
• F. .xlsx

Answer: B,D,E

 

NEW QUESTION 19
Which of the following reports are aggregated daily? (Choose two.)

• A. Agent Login-Logout Details Report
• B. Agent Quality Details Report
• C. Agent Metrics Export Report
• D. Agent Metrics Report

Answer: A,D

 

NEW QUESTION 20
Reports provide only real-time information.

• A. False
• B. True

Answer: A

 

NEW QUESTION 21
What will happen if too many reports run at the same time?

• A. Reports will fail to run
• B. Partial Reports will run
• C. Reports run successfully

Answer: A

 

NEW QUESTION 22
Which view displays current metrics and information about the queues if you have a membership?

• A. Queues Activity
• B. Queues Performance
• C. My Queues Activity
• D. Queues

Answer: A

 

NEW QUESTION 23
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

• A. Agents Wrap-Up Interval Detail
• B. Agents Interactions Detail
• C. Agents Schedule Detail
• D. Agents Wrap-Up Detail

Answer: D

 

NEW QUESTION 24
Which definition matches the performance and activity views for Queues?

• A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C. Used to monitor real-time contact center metrics.
• D. Used to view historical data only.
• E. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.

Answer: B

 

NEW QUESTION 25
Which definition matches the performance view for Dashboard?

• A. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• B. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C. It is used to view historical data only.
• D. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• E. It is used to monitor real-time contact center metrics.

Answer: D

 

NEW QUESTION 26
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Genesys GCP-GC-REP Exam Practice Test Questions: https://www.realvalidexam.com/GCP-GC-REP-real-exam-dumps.html