[Jan 23, 2024] Genuine Certified-Business-Analyst Exam Dumps Free Demo
Printable & Easy to Use Salesforce Business Analyst Certified-Business-Analyst Dumps 100% Same Q&A In Your Real Exam
Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is a computer-based exam that consists of multiple-choice questions. Candidates have 105 minutes to complete the exam and must score at least 63% to pass. Certified-Business-Analyst exam is administered by Kryterion and can be taken at one of their testing centers or online.
NEW QUESTION # 51
The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?
- A. Refine the requirements to accommodate, both teams.
- B. Focus on the NA team's requirements.
- C. Start another project to address the EMEA team's requirements.
Answer: A
Explanation:
Explanation
When a business analyst discovers that different teams have different needs or preferences for using Salesforce fields, they should refine the requirements to accommodate both teams. This is because deleting fields that are actively used by another team could cause data loss, errors, or inefficiencies in their processes. The business analyst should work with both teams to understand their use cases, data models, workflows, reports, dashboards, integrations, security settings, etc., and find ways to customize Salesforce fields that meet both teams' needs without compromising data quality or performance. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement
NEW QUESTION # 52
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
- A. Journey Map
- B. Process Map
- C. Heat Map
Answer: B
NEW QUESTION # 53
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?
- A. Small
- B. Negotiable
- C. Valuable
Answer: A
Explanation:
Explanation
The checklist item that is the most likely reason why the stories are incomplete at the close of the sprint is small. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team. A user story that is too large or complex may be difficult to estimate, prioritize, test, or deliver within the sprint timeframe. A user story that is too small may be trivial, redundant, or irrelevant to the project goals. A user story that is not small enough may need to be broken down into smaller and more manageable chunks. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
NEW QUESTION # 54
Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?
- A. Sales margins
- B. Customer experience
- C. Product functionality
Answer: B
Explanation:
Explanation
The user story should focus on customer experience. Customer experience is the perception and feeling that a customer has when interacting with a product or service. Customer experience is a key factor that influences customer satisfaction, loyalty, retention, and advocacy. A user story should focus on customer experience because it helps to define the value or benefit that the customer expects from the product or service, and provides a basis for designing and developing the solution that meets or exceeds the customer's needs and expectations. The other options are either irrelevant or incomplete. Option A does not focus on customer experience, but rather on sales margins, which are an internal metric that may not reflect the customer's perception or feeling. Option C does not focus on customer experience, but rather on product functionality, which is only one aspect of customer experience and may not address the customer's emotional or psychological needs. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
NEW QUESTION # 55
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- A. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
- B. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
- C. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
Answer: C
NEW QUESTION # 56
The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?
- A. Get approval and signoff on the requirements.
- B. Define the minimal viable product.
- C. Schedule sprint planning meetings.
Answer: A
Explanation:
Explanation
The next step for the business analyst to take before build can begin is to get approval and signoff on the requirements from stakeholders. This will ensure that there is alignment on what needs to be done, how it will be done, why it will be done, who will do it, when it will be done, etc. Getting approval and signoff on requirements is also important for managing scope changes or expectations later in the project lifecycle.
Defining the minimal viable product is a step that is more relevant for agile methodology than waterfall methodology. Scheduling sprint planning meetings is also a step that is more relevant for agile methodology than waterfall methodology. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement
NEW QUESTION # 57
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?
- A. Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
- B. Decompose and model the business processes, and identify testing procedures to calculate new values.
- C. Present recommendations from testing to determine if improvements should be made to the underlying implementation.
Answer: C
Explanation:
Explanation
After reviewing the user acceptance testing results, the business analyst should present recommendations from testing to determine if improvements should be made to the underlying implementation. Recommendations are suggestions or proposals on how to enhance or modify the solution based on the feedback and findings from testing. They should be prioritized according to their impact, urgency, and feasibility. The business analyst should collaborate with stakeholders, developers, and testers to review and evaluate the recommendations and decide which ones should be implemented before deploying the solution to production. Running testing again, ensuring the scripts reflect expectations and business processes match functionality, is not a good option because it does not address the root cause of why the functionality was different from what was requested. Decomposing and modeling the business processes, and identifying testing procedures to calculate new values, is not a good option because it does not involve the stakeholders or developers in finding solutions. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-accept
NEW QUESTION # 58
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.
What should the BA do to build trust with the stakeholders?
- A. Ask their supervisor for help immediately.
- B. Promise to work harder to avoid other mistakes.
- C. Be vulnerable and own their mistake.
Answer: C
NEW QUESTION # 59
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
- A. Ask questions to understand their needs and focus on shared goals.
- B. Present the pros and cons of the decision by using logic and facts.
- C. Demonstrate the BA's expertise and clearly state the decision is final.
Answer: A
Explanation:
Explanation
The business analyst should do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements is to ask questions to understand their needs and focus on shared goals.
Asking questions is an elicitation technique that allows the business analyst to gather information, clarify assumptions, or validate understanding from stakeholders. It can help the business analyst understand the sales team's doubts or concerns about the new tool, and address them with empathy or evidence. Focusing on shared goals is a collaboration technique that aligns stakeholders on a common vision or outcome for a project or initiative. It can help the business analyst show how the new tool will benefit the sales team and meet their expectations or needs.Presenting the pros and cons of the decision by using logic and facts may not be an effective way to gain buy-in and support from the sales team because it may not address their emotional or psychological barriers or resistance to change. Demonstrating expertise and clearly stating the decision is final may not be an effective way to gain buy-in and support from the sales team because it may not involve them in the decision-making process or respect their opinions or feedback. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
NEW QUESTION # 60
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
- A. CK will get insights to current business processes.
- B. CK will develop a process to gather feedback from end users regularly.
- C. CK will be better able to prioritize across teams and streamline processes.
Answer: C
NEW QUESTION # 61
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
- A. Replace the specific feature with a goal.
- B. Change the user story to the sales manager persona.
- C. Add a quantifiable reason why the feature is needed.
Answer: C
Explanation:
Explanation
The user story should include a quantifiable reason why the feature is needed. This helps to define the value or benefit that the user expects from the feature, and provides a basis for prioritizing, testing, and accepting the user story. A quantifiable reason should be specific, measurable, achievable, realistic, and time-bound. For example, "As a service agent I want Salesforce Macros to complete repetitive tasks faster so that I can reduce my average case resolution time by 10%." The other options are either irrelevant or incorrect. Option A does not improve the user story, but rather makes it more vague and ambiguous. Option B does not improve the user story, but rather changes the user role and perspective. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
NEW QUESTION # 62
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
- A. Missing test org access details
- B. Missing test result details
- C. Missing test script details
Answer: C
NEW QUESTION # 63
The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?
- A. Technical, operational, and regulatory impact
- B. Team, budget, and timeline impact
- C. Scope, resource, and documentation impact
Answer: A
Explanation:
Explanation
A business analyst should evaluate the technical, operational, and regulatory impact of the user stories to understand the risk level of the Salesforce Field Service implementation. Technical impact refers to the complexity and feasibility of implementing the user stories with Salesforce technology. Operational impact refers to the effect of the user stories on the existing business processes and workflows. Regulatory impact refers to the compliance of the user stories with the applicable laws and regulations.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/ev
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-field-service-lightning-basics
NEW QUESTION # 64
Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?
- A. Business Requirements Document
- B. Salesforce Solution Kits
- C. Solution Architecture Diagram
Answer: C
Explanation:
Explanation
The reference that the business analyst should consult to understand the integration pattern is a Solution Architecture Diagram. A Solution Architecture Diagram is a diagram that shows the high-level design and components of a system or solution. A Solution Architecture Diagram helps to understand the integration pattern by showing how different systems or applications are connected and interact with each other, as well as what data or information is exchanged between them. A Solution Architecture Diagram also helps to identify the scope, requirements, dependencies, and risks of an integration project or enhancement. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/solution-des
NEW QUESTION # 65
A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops
.. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?
- A. Value Stream Map
- B. Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
- C. Detailed Process Map
Answer: B
Explanation:
Explanation
The documentation that is most beneficial for the business analyst to define the scope of the project is a SIPOC (Suppliers, Inputs, Process, Outputs, Customers) Map. A SIPOC Map is a high-level process map that shows the key elements of a process, such as the suppliers, inputs, outputs, and customers. A SIPOC Map can help define the scope and boundaries of a project by identifying what triggers the process, what are the inputs and outputs of the process, who are involved in or affected by the process, and what are the expectations or requirements of the process. A SIPOC Map can also help communicate and validate the scope with stakeholders and sponsors. A detailed process map is not documentation that is most beneficial for the business analyst to define the scope of the project. A detailed process map is a diagram that shows the steps, activities, and decisions involved in a process. A detailed process map can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project, but it does not help define the scope or boundaries of the project. A value stream map is not documentation that is most beneficial for the business analyst to define the scope of the project. A value stream map is a diagram that shows the flow of materials and information, the value-added and non-value-added activities, and the cycle times and wait times involved in a process. A value stream map can help identify waste, inefficiencies, and opportunities for improvement within a process, but it does not help define the scope or boundaries of the project. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i
NEW QUESTION # 66
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?
- A. The incorrect persona was used in the story.
- B. The story included feature- specific language.
- C. The story explained the value to the user.
Answer: B
NEW QUESTION # 67
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?
- A. BA, project manager, key stakeholders
- B. BA, business users, key stakeholders
- C. Business users, project manager, key stakeholders
Answer: C
Explanation:
Explanation
User acceptance testing (UAT) is a type of testing that is performed by users of a system to ensure that it meets their needs. UAT is typically performed after the system has been developed and before it is released to production.
The goal of UAT is to ensure that the system is usable and meets the needs of the users. UAT can also be used to identify any defects in the system.
The following people should participate in UAT:
Business users: Business users are the people who will be using the system on a day-to-day basis. They should be involved in UAT to ensure that the system meets their needs.
Project manager: The project manager is responsible for the overall success of the project. They should be involved in UAT to ensure that the system is on track to meet the project's goals.
Key stakeholders: Key stakeholders are people who have a vested interest in the success of the project.
They may include customers, suppliers, or investors. Key stakeholders should be involved in UAT to ensure that the system meets their expectations.
User acceptance testing (UAT) is end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended, and what was originally requested is actually being delivered. The people who should participate in UAT are business users, project manager, and key stakeholders. Business users are users who will use the solution in their daily work. They can test the solution against real-world scenarios and provide feedback on its usability and functionality. Project manager is the person who oversees the project and ensures that it meets the objectives, scope, budget, and timeline. They can coordinate the UAT activities and communicate the results to the stakeholders. Key stakeholders are people who have an interest or influence in the project outcome. They can review the UAT results and approve or reject the solution before deployment. The business analyst (BA) is not a participant in UAT because their role is to facilitate and support the UAT process, not to test the solution themselves. References:
https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-accept
NEW QUESTION # 68
The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.
What is another important step the BA should take to identify the correct decision makers?
- A. Create a stakeholder wheel.
- B. Prepare a RACI matrix.
- C. Survey the business units.
Answer: B
NEW QUESTION # 69
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