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Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in these pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Mobile Development Fundamentals
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Platform Implementation (ILT)
- Certified System Administrator
Candidates can get the details for these trainings on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- Connect or be a member of various ServiceNow developer groups that allow developer access to ServiceNow
- Certified ServiceNow System Administrator
- General familiarity with industry terminology, acronyms, and initial-ism
- At least six months of hands-on experience developing applications on the ServiceNow platform
ServiceNow CAD is a challenging certification that demands a lot of dedication and hard work. It is designed for individuals who are interested in pursuing a career in application development in the ServiceNow domain. Certified Application Developer-ServiceNow certification is a testament to one's expertise in ServiceNow application development, including hands-on experience in designing and developing applications.
NEW QUESTION # 94
Modules must have a Link type. Which one of the following is a list of Link types?
- A. List of Records, Content Page, Order, URL (from arguments:)
- B. Assessment, List of Records, Separator, Timeline Page
- C. Assessment, List of Records, Content Page, Roles
- D. List of Records, Separator, Catalog Type, Roles
Answer: B
NEW QUESTION # 95
When writing a Client Script to provide feedback targeted at a specific field, which method should be used?
- A. g_form.addFieldMsg()
- B. g_form.showFieldMsg()
- C. g_form.showInfoMessage()
- D. g_form.addInfoMessage()
Answer: B
Explanation:
https://docs.servicenow.com/bundle/tokyo-application-development/page/script/useful-scripts/reference/r_DisplayFieldMessages.html
NEW QUESTION # 96
What data types of Flow Variables are supported to store record data?
Choose 3 answers
- A. Integer
- B. Date
- C. Array
- D. String
- E. Choice
Answer: C,E
NEW QUESTION # 97
Which objects can you use in a Scheduled Script Execution (Scheduled Job) script?
- A. GlideRecord and current
- B. GlideSystem and current
- C. GlideUser and GlideRecord
- D. GlideSystem and GlideRecord
Answer: D
Explanation:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/app_store_learnv2_automatingapps_quebec_scheduled_script_execution_scripts
NEW QUESTION # 98
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?
- A. ${current.<property name>}
- B. ${property name>.getDisplayValue()}
- C. ${event.<property name>}
- D. ${gs.<property name>}
Answer: B
NEW QUESTION # 99
Which of the following is true for the Application Picker and Application Scope?
- A. Selecting an application from the Application Picker sets the Application Scope
- B. Selecting Global in the Application Picker sets the Application Scope to incident
- C. Global is a reserved application which does not appear in the Application Picker
- D. Selecting application from the Application Picker does not set the Application Scope.
Answer: A
Explanation:
"Application developers must select an application as their current scope context." https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task/t_SelectAnAppFromTheAppPicker.html
NEW QUESTION # 100
One of the uses of the ServiceNow REST API Explorer is:
- A. Create sample code for sending REST requests to ServiceNow
- B. Convert SOAP Message functions to REST methods
- C. Find resources on the web for learning about REST
- D. Practice using REST to interact with public data providers
Answer: A
NEW QUESTION # 101
Which one of the following is true regarding Application Scope?
- A. Applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts
- B. All applications are automatically part of the Global scope
- C. Any developer can edit any application
- D. Developers can choose the prefix for a scope's namespace
Answer: A
Explanation:
https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/concept/c_Applicatio The correct statement regarding Application Scope is that applications downloaded from 3rd party ServiceNow application developers cannot have naming conflicts. Application Scope is a feature that identifies and isolates applications and their related artifacts from other applications. Each scoped application has a unique namespace identifier that consists of a prefix and a scope name. This prevents cross-application name collisions and ensures that only authorized scripts canaccess or modify data in a scoped application.
References: [Product Documentation | ServiceNow], [How To Create a Scoped App in ServiceNow - YouTube]
NEW QUESTION # 102
For Application Access there is a configuration option called Allow access to this table via web services.
Which one of the following statements is true when this option is selected?
- A. This option restricts the ability to delete records via web services but records can always be read
- B. This option restricts access only to SOAP web services but does not apply to REST
- C. Even when not selected, users with the correct permissions can use web services to access the table's records
- D. The user performing the query via web services must have the correct permissions to access the table's records
Answer: B
Explanation:
Application Access is a feature that allows you to control the access level of other application scopes to your application's data tables. By selecting the Allow access to this table via web services option, you can enable other application scopes to access your data tables using web services, such as SOAP or REST. However, the user performing the query via web services must have the correct permissions to access the table's records.
The user must have the appropriate roles and access controls to perform the operations on the table, such as create, read, write, or delete.
The other statements are not true when this option is selected. This option does not restrict the ability to delete records via web services, nor does it allow records to be always read. The access to the records depends on the user's permissions and the web service method. This option also does not restrict access only to SOAP web services, but applies to both SOAP and REST web services. Finally, this option is not the only way to enable web service access to the table's records. Even when this option is not selected, users with the correct permissions can use web services to access the table's records, as long as they specify the application scope in the web service request.
References:
* Application Access
* Web service access to scoped applications
NEW QUESTION # 103
In a Business Rule, which one of the following returns true if the currently logged in user has the admin role?
- A. gs.hasRole('admin')
- B. g_form.hasRoleExactly('admin')
- C. gs.hasRoleExactly('admin')
- D. g_form.hasRole('admin')
Answer: D
NEW QUESTION # 104
Which items are valid UI Action types in ServiceNow? (Choose 3 answers)
- A. Workflow action
- B. Record navigation button
- C. List banner button
- D. Form choice
- E. Form button
Answer: C,D,E
Explanation:
Comprehensive and Detailed In-Depth Explanation:
In ServiceNow, UI Actions are elements that make the user interface more interactive and tailored to user activities. They can appear as buttons, links, or context menu items on forms and lists. The valid types of UI Actions include:
* C. Form choice: These are UI Actions that appear as choices in form context menus, allowing users to perform specific actions related to the form.
* D. Form button: These are buttons that appear on forms, enabling users to execute defined actions directly from the form view.
* E. List banner button: These are buttons that appear in the list view's banner, providing actions that can be performed on the list or selected records.
The other options are not standard UI Action types:
* A. Workflow action: While workflows can include actions, "Workflow action" is not a defined UI Action type in ServiceNow.
* B. Record navigation button: This is not a standard term used for UI Action types in ServiceNow.
NEW QUESTION # 105
Which one of the following is the fastest way to create and configure a Record Producer?
- A. Create a Catalog Category, open the category, and select the Add New Record Producer button
- B. Open the table's form, right-click on the form header, and select the Create Record Producer menu item
- C. Open the table in the Table records and select the Add to Service Catalog Related Link
- D. Use the Record Producer module then add and configure all variables manually
Answer: A
NEW QUESTION # 106
Which of the following are true for reports in ServiceNow? (Choose three.)
- A. Can be a graphical representation of data.
- B. Can be scheduled to be run and distributed by email.
- C. Any user can see any report shared with them.
- D. All users can generate reports on any table.
- E. Can be run on demand by authorized users.
Answer: A,B,E
Explanation:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/reference-pages/task/schedul Generate and distribute scheduled reports via email.
A report is a graphical representation of data from one or more tables in ServiceNow. The following are true for reports in ServiceNow:
* Can be a graphical representation of data. This is true because reports can use various chart types, such as pie, bar, line, or gauge, to visualize data in a meaningful way.
* Can be run on demand by authorized users. This is true because reports can be accessed from the Reports menu or the Report Navigator and run by users who have the appropriate roles and permissions to view the data.
* Can be scheduled to be run and distributed by email. This is true because reports can be configured to run at a specific time and frequency and send the results to one or more email recipients.
The following are not true for reports in ServiceNow:
* Any user can see any report shared with them. This is false because users can only see reports that are shared with them if they also have access to the data source of the report. For example, a user who does not have the itil role cannot see a report based on the incident table, even if the report is shared with them.
* All users can generate reports on any table. This is false because users can only generate reports on
* tables that they have access to and that are enabled for reporting. For example, a user who does not have the admin role cannot generate reports on the sys_user table, which is the table for user records.
References: Reports, Report Security
NEW QUESTION # 107
You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on an instance, you want Table A's records to be installed as part of the application.
Table A's records will be installed when:
- A. Table A's records are added to the application record using the Create Application Files context menu item
- B. Table A is active and extends the Task table
- C. Table A has an automatic number counter for new records
- D. Table A is not included in the System Clone > Exclude Tables list
Answer: A
Explanation:
https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task/t_IncludeAppli
NEW QUESTION # 108
When a selecting a data type for a field that will be displayed on a form, which of the following statements is NOT correct?
- A. Use the Data data type to enter the date and time of day.
- B. Use the string data type for a free-form text field.
- C. Use the Choice data type to limit options in a field
- D. Use the Phone Number data type to automate phone number data validation.
Answer: A
Explanation:
The data type of a field determines the format, validation, and display of the field value on a form. When selecting a data type for a field, you should consider the purpose and function of the field. The statements A, C, and D are correct for selecting a data type for a field. For example:
Use the Choice data type to limit options in a field: The Choice data type allows you to create a field that has a predefined set of options for the user to select from. The options can be displayed as a drop-down list, radio buttons, or checkboxes. For example, you can use the Choice data type for a field that indicates the priority of a task.
Use the Phone Number data type to automate phone number data validation: The Phone Number data type allows you to create a field that accepts and validates phone numbers. The field will automatically format the phone number according to the user's locale and country code. For example, you can use the Phone Number data type for a field that stores the contact number of a user.
Use the string data type for a free-form text field: The string data type allows you to create a field that accepts any text input from the user. The field can have a maximum length of 255 characters. For example, you can use the string data type for a field that captures the short description of an incident.
The statement B is not correct for selecting a data type for a field. There is no Data data type in ServiceNow. To enter the date and time of day, you should use the Date/Time data type. The Date/Time data type allows you to create a field that accepts and displays a date and time value. The field will use a calendar widget and a time picker to help the user enter the value. For example, you can use the Date/Time data type for a field that records the due date of a task.
References:
[Field types]
[Date/Time field type]
NEW QUESTION # 109
When creating an application through the Guided Application Creator, which of the following is a user experience option?
- A. Portal
- B. Self-service
- C. Mobile
- D. Workspace
Answer: C
Explanation:
https://docs.servicenow.com/bundle/tokyo-application-development/page/build/guided-app-creator/concept
/guided-app-creator.html
NEW QUESTION # 110
Which of the following GuideRecord methods run a query against a database table?
Choose 3 answers
- A. -get()
- B. query()
- C. runQuery()
- D. get(
- E. -query( )
Answer: B,D,E
Explanation:
https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_reference
/GlideQuery/concept/GlideQueryGlobalAPI.html#GlideQueryAPI
https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_reference
/glideRecordScoped/concept/c_GlideRecordScopedAPI.html
NEW QUESTION # 111
What field type would you select if you want to query records from another table on a form?
- A. Use the Date field type.
- B. Use the Phone Number field type.
- C. Use the String field type.
- D. Use the Reference field type.
Answer: D
Explanation:
In ServiceNow, to display data from another table within a form, the Reference field type is used. A Reference field creates a relationship between the current table and another table by storing a unique identifier (sys_id) of a record from the referenced table. This allows users to select a record from the referenced table and access its data within the form. Therefore, the correct answer is B.
The other field types do not provide this functionality:
* A. Phone Number: This field type is designed to store phone numbers and does not create relationships between tables.
* C. Date: This field type is used to store date values and does not reference records from other tables.
* D. String: This field type stores text strings and does not facilitate querying records from another table.
For more detailed information, refer to the official ServiceNow documentation on Field Types.
NEW QUESTION # 112
Which one of the following client-side scripts apply to Record Producers?
- A. UI Scripts and Record Producer Scripts
- B. Catalog Client Scripts and Catalog UI Policies
- C. UI Scripts and UI Actions
- D. Client Scripts and UI Policies
Answer: B
Explanation:
Catalog Client Scripts and Catalog UI Policies are the client-side scripts that apply to Record Producers. Catalog Client Scripts allow you to add or modify functionality on a catalog item or record producer form. Catalog UI Policies dynamically change information on a catalog item or record producer form. UI Scripts, UI Actions, Client Scripts, and UI Policies do not apply to Record Producers. Reference: Catalog client scripts, Catalog UI policies
NEW QUESTION # 113
When configuring the content of an Email Notification, which syntax should be used to reference the properties of an event triggering the Notification?
- A. ${current.<property name>}
- B. ${property name>.getDisplayValue()}
- C. ${event.<property name>}
- D. ${gs.<property name>}
Answer: B
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_question&sys_id=e017cbe5db1cdbc01dcaf3231f9619a3
NEW QUESTION # 114
In a Business Rule, which one of the following returns true if the currently logged in user has the admin role?
- A. g_form.hasRoleExactly('admin')
- B. gs.hasRoleExactly('admin')
- C. gs.hasRole('admin')
- D. g_form.hasRole('admin')
Answer: C
Explanation:
Business Rule is server-side, so it uses GlideSystem API. gs.hasRoleExactly doesn't exist
NEW QUESTION # 115
For Application Access, there is a configuration option called "Allow access to this table via web services." Which one of the following statements is true when this option is selected?
- A. The user performing the query via web services must have the correct permissions to access the table's records.
- B. Even when not selected, users with the correct permissions can use web services to access the table's records.
- C. This option restricts the ability to delete records via web services, but records can always be read.
- D. This option restricts access only to SOAP web services but does not apply to REST.
Answer: A
Explanation:
In ServiceNow, the "Allow access to this table via web services" option within the Application Access settings determines whether the table can be accessed through web service protocols, such as REST and SOAP. When this option is selected, it permits the table to be accessible via web services; however, it does not override existing permissions. The user or system making the web service request must still have the appropriate permissions (such as roles and access controls) to perform operations on the table's records.
* Option A: Incorrect. If the "Allow access to this table via web services" option is not selected, the table is not accessible via web services, regardless of user permissions.
* Option B: Correct. Enabling this option allows the table to be accessed via web services, but the user must have the correct permissions to access the table's records.
* Option C: Incorrect. This option applies to all web service protocols, including both SOAP and REST.
* Option D: Incorrect. This option controls overall web service access to the table; specific operations (create, read, update, delete) are governed by user permissions and access controls.
NEW QUESTION # 116
Tables that extend a table do what?
- A. Inherit the parent's fields
- B. Automatically update the application scope
- C. Do not inherit the parent's fields
- D. Sometimes inherit the parent's fields
Answer: A
Explanation:
Tables that extend a table inherit the parent's fields. Extending a table means creating a child table that shares the same columns and business logic as the parent table. For example, the Incident table extends the Task table, which means that all fields defined on the Task table are also available on the Incident table. Extending a table allows for reusing existing fields and behaviors without duplicating them on multiple tables. Reference: Table extension and classes
NEW QUESTION # 117
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