2025 Correct Practice Tests of CSA Dumps with Practice Exam
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NEW QUESTION # 33
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
- A. My reports
- B. Dashboards
- C. Admin
- D. Team
- E. Group
- F. Department
- G. All
- H. Global
- I. Company
- J. Analytics
Answer: B,C,E,H
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/task
/t_ShareASetting.html
NEW QUESTION # 34
What is a Dictionary Override?
- A. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
- B. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
- C. A Dictionary Override sets field properties in extended tables
- D. A Dictionary Override is a task within a flow that requests an action before the flow can continue
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 35
A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?
- A. Click Personalize List
- B. Right click on any column header. Context Menu > Configure > List Layout
- C. Click List Context Menu > Personalize List
- D. Click List Content Menu > Configure > List Layout
Answer: B
Explanation:
To rearrange the columns on a list, users can right click on any column header and select Configure > List Layout from the context menu2. This will open a dialog box where users can select the available fields and move them to the selected list using the arrow buttons2. Users can also drag and drop the fields to change the order of the columns2.
References
* How To Configure List and Form Layouts | by ServiceNow Scholar - Medium2
NEW QUESTION # 36
On a list, what does each row show?
- A. A filter
- B. A table
- C. A record
- D. A field
Answer: C
Explanation:
A list is a collection of records from a table. Each row in a list represents a record in that table1.
Reference Identifying the view used on a list or form ServiceNow: List Views for Beginners How Do I See A List Of Users And Their Roles In ServiceNow
NEW QUESTION # 37
What is used frequently to move customizations from one instance to another?
- A. Application Files
- B. UI Script Includes
- C. Table Templates
- D. Update Sets
Answer: D
Explanation:
# Update Sets are the primary method for moving customizations from one ServiceNow instance to another.
An Update Set records changes made to an instance, including modifications to:
* Forms, fields, and tables
* Business rules, scripts, and workflows
* UI policies and ACLs
How Update Sets Work:
* When you modify configurations, the changes are captured in an active Update Set.
* The Update Set is then exported from the development instance and imported into the target instance (e.g., from Dev to Test to Production).
* Once imported, the Update Set is committed, applying the changes.
* Option A (Table Templates) is incorrect because these define default field structures for tables but do not move customizations.
* Option B (Application Files) is incorrect because individual application files exist within Update Sets but do not serve as a transport mechanism.
* Option C (UI Script Includes) is incorrect because script includes are reusable scripts, not a method for transferring configurations.
# Reference: ServiceNow Administration - Update Sets & Instance Migration
NEW QUESTION # 38
In what order are Access Controls evaluated?
- A. Table-level - most specific to most general; then Field-level- most specific to mast general
- B. Field-level - most specific to most general: then Table-level - most specific to most general
- C. Field-level - mast general to most specific: then Row-level - most specific to most general
- D. Table-level - most specific to most general; then Row-level - most specific to most general
Answer: B
NEW QUESTION # 39
On a Form header, what is the three bar icon called?
- A. Hamburger icon
- B. Additional Actions or Context Menu
- C. Cake icon
- D. Pancake icon
Answer: B
NEW QUESTION # 40
From a form, what would you click to add additional fields to the form? (Choose two.)
- A. Context Menu > Configure > Form Layout
- B. Right click on header > Add > Field
- C. Context Menu > Configure > Form Design
- D. Context Menu > Form > Designer
- E. Right click on header > Configure > UX Dashboard
- F. Context Menu > Form > Layout
Answer: A,B
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change- management/task/t_CreateCustomField.html
NEW QUESTION # 41
Which of the following are not included in an Update Set, by default? (Choose four.)
- A. Business Rules
- B. Report Definitions
- C. Homepages
- D. Views
- E. Schedules
- F. Database changes
- G. Data
- H. Client Scripts
- I. Scheduled Jobs
- J. Published Workflows
- K. Related Lists
Answer: C,E,F,G
Explanation:
Reference: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/workflow- administration/concept/c_WorkflowMovementWithUpdateSets.html
NEW QUESTION # 42
A manager is complaining that they can't get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?
- A. Create a custom table
- B. Create a Report Template
- C. Export the tables to a spreadsheet
- D. Create a Report Source
- E. Create a Database View
Answer: E
Explanation:
Detailed Explanation:In ServiceNow, when reporting data is required from multiple tables and dot-walking isn't feasible, creating a Database View is often the best approach. A Database View allows joining multiple tables virtually without creating new records, making it highly efficient for reporting. This view can then be used as a data source for reports, pulling information across tables without physically combining data.
According to ServiceNow documentation, this is especially useful for creating complex reports that rely on data relationships across tables without altering the underlying data structure. (Reference: ServiceNow Documentation - Database Views)
NEW QUESTION # 43
If you have the Impersonate role, what type of user are you not able to impersonate?
- A. Catalog User
- B. Approver
- C. VIP
- D. Customer
- E. System Administrator
Answer: E
Explanation:
Detailed Explanation:In ServiceNow, users with the Impersonate role can impersonate other users to troubleshoot and validate user permissions and experiences. However, System Administrator accounts cannot be impersonated to maintain security and prevent unintended administrative access. This restriction ensures that sensitive administrative functions are secure and can only be accessed directly. (Reference:
ServiceNow Documentation - User Impersonation and Security Restrictions)
NEW QUESTION # 44
Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?
- A. Create user update set for impersonation tracking
- B. Add the role Log Write [sn_log_write] to the Impersonator Group
- C. Activate the glide.sys.log_impersonation prop
- D. On the Impersonator role record, right click and select Create Log
- E. From User icon, select Elevate Roles
Answer: C
Explanation:
Reference https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055
NEW QUESTION # 45
Which one of the following describes the primary operations performed against tables in the Service Now platform?
- A. Create, Rate, Update, Delete
- B. Capture, Rate, Write, Develop
- C. Create, Read, Upload, Delete
- D. Create, Read, Write, Delete
Answer: D
NEW QUESTION # 46
What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)
- A. Banner Image
- B. Preferred browser
- C. Font style
- D. Browser tab title
- E. Header background color
- F. Base theme
- G. Module text color
- H. Animation style
Answer: A,D,E,F,G
NEW QUESTION # 47
When working on a form, what is the difference between Insert and Update operations?
- A. Insert creates a new record and Update saves changes, both remain on the form
- B. Insert saves changes and remains on the form, Update saves changes and exits the form
- C. Insert saves changes and exits the form, Update saves changes and remains on the form
- D. Insert creates a new record and Update saves changes, both exit the form
Answer: D
NEW QUESTION # 48
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