2023 Valid 33820X test answers & Avaya Exam PDF
Free Avaya 33820X Exam Questions and Answer from Training Expert RealValidExam
Avaya 33820X certification exam is a highly sought-after certification in the field of call center technology. 33820X exam is designed to test your knowledge and skills in designing and implementing the Avaya Aura® Call Center Elite and Elite Multichannel Solution. Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam certification is ideal for IT professionals who are looking to advance their careers in the call center industry.
Avaya 33820X certification exam is an excellent opportunity for individuals who are interested in becoming experts in Avaya Aura® Call Center Elite & Elite Multichannel solutions. 33820X exam is designed to test the candidate's knowledge of call center solutions, including call routing, contact center management, and multichannel communication. Individuals who pass 33820X exam will be able to demonstrate their ability to design and implement call center solutions that meet the needs of their clients, making it a valuable certification for call center professionals and consultants.
NEW QUESTION # 12
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Proof of Concept
- B. Contact Center Bundles
- C. Virtual Private Clouds
- D. Ready Now Solutions
Answer: C
NEW QUESTION # 13
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Solutions Platform (ASP)
- B. Avaya Server Platform (ASP)
- C. Avaya Application Server (AAS)
- D. Avaya Common Platform (ACP)
Answer: A
NEW QUESTION # 14
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 130
- B. ASP 110
- C. ASP 100
- D. ASP 120
Answer: D
NEW QUESTION # 15
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 16
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Proof of Concept
- B. Contact Center Bundles
- C. Ready Now Solutions
- D. Virtual Private Clouds
Answer: A
NEW QUESTION # 17
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
- A. PSTN Network Connectivity
- B. MPLS VPN/Software Defined WAN Connectivity
- C. Analog Trunk Access Connectivity
- D. CC Solutions with ACCS Connectivity
Answer: A,B
NEW QUESTION # 18
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Orchestration
- B. IX™ Contact Center
- C. IX,H Workplace
- D. IX™ Workforce Engagement
Answer: A,C
NEW QUESTION # 19
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 0
- B. 12,000
- C. 15,000
- D. 10,000
Answer: C
NEW QUESTION # 20
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya Intelligent Customer Routing
- B. Avaya Aura® Elite Multichannel
- C. Avaya IX™ Workforce Engagement
- D. Avaya Call Management System
Answer: D
NEW QUESTION # 21
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. In AEP 7.2.x, full ports cannot be bundled with speech.
- B. In AEP 7.2.x, full ports may be bundled with speech.
- C. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
- D. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- E. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
Answer: B,D,E
NEW QUESTION # 22
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Desktop and Process Analytics
- B. Quality Monitoring
- C. Speech/Voice Analytics
- D. Customer Feedback
- E. Workforce Management
Answer: B,C,E
NEW QUESTION # 23
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- B. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- C. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
- D. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
Answer: A,B
NEW QUESTION # 24
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. Supervisor Plug-In
- B. Presence Plug-In
- C. Agent Plug-in
- D. EMC Plug-In
Answer: B
NEW QUESTION # 25
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Orchestration
- B. IX,H Workplace
- C. IX™ Contact Center
- D. IX™ Workforce Engagement
Answer: B,C
NEW QUESTION # 26
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION # 27
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 5 = DSPs
- B. Number of agents X 3 = DSPs
- C. Number of agents X 4 = DSPs
- D. Number of agents X 2 = DSPs
Answer: B
NEW QUESTION # 28
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- B. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- C. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
- D. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
Answer: A,B
NEW QUESTION # 29
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 20 or less
- B. 10 or less
- C. 15 or less
- D. 5 or less
Answer: B
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION # 30
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Advanced Bundle
- B. Voice Bundle
- C. Reporting Bundle
- D. Basic Bundle
Answer: C,D
NEW QUESTION # 31
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 32
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Session Manager
- B. Avaya Aura® Session Border Controller
- C. Avaya Aura® Media Server
- D. Avaya Aura® Application Enablement Services
Answer: A
NEW QUESTION # 33
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Speech/Voice Analytics
- B. Workforce Management
- C. Desktop and Process Analytics
- D. Quality Monitoring
- E. Customer Feedback
Answer: A,C,E
NEW QUESTION # 34
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Proof of Concept
- C. Ready Now Solutions
- D. Virtual Private Clouds
Answer: A
NEW QUESTION # 35
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase digital channel usage
- B. To increase agent retention
- C. To increase self-service usage
- D. To increase first contact resolution
Answer: D
NEW QUESTION # 36
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Control Manager
- B. Avaya Proactive Contact
- C. Avaya Aura® Elite Multichannel
- D. Avaya Aura® Call Center Elite
Answer: B
NEW QUESTION # 37
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