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Avaya APSS Unified Communications Online Test Sample Questions:

1. You are teaching Jorge about ROI calculations for Avaya Aura@ Conferencing. You tell him that during the discovery conversation, you need to determine the customer's current_________ and____________. (Choose two.)

A) Spend
B) Capacity
C) Usage
D) Budget

2. One of the important features that Avaya one-X@ Mobile shares with all of the Avaya UC
clients is single number reach. How does this benefit the company and the end user? (Choose two.)

A) Customers aren't confused or frustrated they need just one number to reach staff.
B) The end user's privacy is protected as the business number is published and displayed to callers.
C) The end user's calls are private and secure by using the automatic encryption feature.
D) The Company can easily track and locate the end user.

3. A leading Channel Partner of Avaya. responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately S200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business, b the Partner's behavior appropriate?

A) No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
B) Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.

4. For the Microsoft register Windows platform. one-X register Communicator can be deployed in two different ways: standalone and integrated with CES (client enablement services). With the integrated deployment, users have access to additional unified communication (UC) capabilities. What three additional UC capabilities are accessible to users? (Choose three.)

A) Video calling
B) Ad-hoc audio conferencing
C) Synchronized contacts
D) Message waiting indication
E) Audio bridge conference control
F) Intelligent presence
G) Visual voicemail

Solutions: