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MB2-423 pdf
  • Exam Code: MB2-423
  • Exam Name: CRM 3.0 Applications
  • Updated: Aug 30, 2026
  • Q & A: 182 Questions and Answers
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  • Exam Code: MB2-423
  • Exam Name: CRM 3.0 Applications
  • Updated: Aug 30, 2026
  • Q & A: 182 Questions and Answers
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Microsoft MB2-423 dumps - Testing Engine

MB2-423 Testing Engine
  • Exam Code: MB2-423
  • Exam Name: CRM 3.0 Applications
  • Updated: Aug 30, 2026
  • Q & A: 182 Questions and Answers
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Microsoft MB2-423 Exam Syllabus Topics:

SectionObjectives
Reporting and Analysis- Data analysis
  • 1. Exporting and analyzing CRM data
    - Standard reports
    • 1. CRM reporting tools and dashboards
      Sales Management- Sales processes configuration
      • 1. Sales forecasting and pipeline tracking
        • 2. Leads and opportunities management
          - Order and quote management
          • 1. Quotes, orders, and invoices lifecycle
            Customer Service Management- Knowledge management
            • 1. Knowledge base articles usage
              - Case management
              • 1. Case routing and assignment
                • 2. Service level agreements (SLA)
                  Understanding Microsoft Dynamics CRM Applications- Core CRM concepts and architecture
                  • 1. Entities, records, and relationships
                    • 2. System components and modules overview
                      System Configuration and Security- User and role management
                      • 1. Security roles and permissions
                        - System settings
                        • 1. Business units and access control
                          Marketing Management- Campaign management
                          • 1. Campaign creation and execution
                            • 2. Campaign tracking and analysis
                              - List management
                              • 1. Target marketing lists and segmentation

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