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HP HP2-B25 Exam Syllabus Topics:

HP LaserJet Solutions Sample Questions:

1. A customer reports having difficulty connecting to a printer using a USB cable. What is the first troubleshooting step you should ask the customer to perform?

A) Confirm that other computers on the network can print.
B) Change the port settings in the printer driver.
C) Verify that the printer appears in the Windows Device Manager.
D) Disconnect and then reconnect the printer.

2. What is the function of the Engine Test or Test Print button?

A) to bypass the formatter and test the print engine
B) to verify that the entire printer is operating correctly
C) to verify communication between the formatter and the DC Engine controller
D) to verify communication between the PC and the printer

3. What is an operating system?

A) the interface between the printing application and the printer driver
B) the interface between a computer user and the computer's applications
C) the interface between the printer and a printer driver
D) the software that controls device functions and configuration options

4. Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?

A) print a Configuration page
B) print a Supplies Status page
C) print an Event log
D) print an Exceptions sheet

5. Certpaper.com has purchased a LaserJet 2420 printer. The hardware installation has been completed. Despite the presence of an HP black toner cartridge, when the printer is powered on it gives the message "Install Black Toner". What is the issue?

A) the grounding lever has become unhinged from the chassis
B) DC controller needs to be replaced
C) toner is faulty and needs replacement
D) printer has not been configured properly

Solutions: