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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality shouldUMS use to accomplish this?

A) Sharing Rules
B) Audience Targeting
C) CSS Overrides
D) Permission Sets

2. Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

A) Enable Chat for only authenticated users and pass the user's information on hidden fields.
B) Deploy a unique chat per topic.
C) Create a flow for customers to fill out before initiating Chat.
D) Create a pre-chat form to fill out before initiating Chat.

3. Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?

A) Community must be activated.
B) Search must be enabled for the selected CMS Channel.
C) Sharing Rules must be set to Read/Write.
D) Gather Customer Insights Datamust be selected.

4. A consultant recently finished gathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:
* Each site must have three unique content moderation rules that flag specific keywords.
* Each site must have four unique rate rules that govern posting limits.
* All authenticated users must be able to post on demand. Calculator
What should the consultant consider doing before beginning work on these sites?

A) Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.
B) Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.
C) Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.
D) Ensure that both the notify and freeze actions for all site rate rules are implemented.

5. Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.

A) Changing the Salesforce CDN overwritesLDS defaults.
B) Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
C) Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
D) Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

Solutions: