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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?

A) In "Segment Property," set "Publish Schedule" to "24 hours" and the appropriate "Start Date" and "End Date
B) In "Segment Property", set "Publish Schedule" to "Don't Refresh".
C) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "This Month" for the "Membership Expiry Date" attribute.
D) In the Segmentation Rule, Use "LoyaltyProgramMember" as the Direct object, > Operator: "Next Number of days" = 30 for the "Membership Expiry Date" attribute.

2. What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A) Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
B) The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
C) Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
D) Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

3. When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A) Assign Analytics for Loyalty User Permissions.
B) Create an App using existing templates
C) Schedule dataflow for the analytics
D) Create standard Salesforce reports and dashboard
E) Install CRM Analytics package

4. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
B) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
C) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
D) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects

5. Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?

A) Create the Experience Cloud site
B) Add the relevant Experience Cloud components to the pages
C) Associate the Loyalty Program with the site
D) Activate the Experience Cloud site

Solutions: