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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question 1

Which individual is recommended as the author for a business case introduction?

A. The customer finance executive
B. The System Engineer most familiar with the customer's infrastructure and technical environment
C. The Account Manager, with support from the customer's IT organization
D. A project team individual with insight into the overall solution, financials and customer's current situation

Question 2

Which would you reflect through a "To-Be" Business Model Canvas?

A. A sequence of projects to deliver new collaboration features for the customer's service reps
B. Detailed process handoff criteria
C. The customer's top future capabilities to increase productivity
D. A recommended organization structure for the IT department

Question 3

A value chain analysis places focus on which two main areas? (Choose two.)

A. Ecosystem competitors
B. Impact of newest technology features
C. Primary activities
D. Financial liabilities
E. Support processes

Question 4

A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A. The company's current value chain
B. A prioritized list of current pain points
C. Best practice metrics and industry benchmarks
D. Target state capabilities

Question 5

Which two are parts of an implementation strategy? (Choose two.)

A. Analysis of available networking bandwidth
B. Identification of business constraints
C. Refinement and validation of dependencies
D. Criteria for selection of tools to document documenting operating processes
E. Troubleshooting tips for server installation

Solutions: