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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Licensing | 20% | - Licensing requirements for AEP and POM - POM components and features - AEP solution architecture and components - Deployment models and zones |
| Topic 2: Maintenance and Troubleshooting | 20% | - Diagnosis and resolution of common issues - Software updates and patching - Monitoring tools and logs - Backup and restore procedures |
| Topic 3: Administration | 15% | - User account and access management - Call flow management - Reporting and scheduling |
| Topic 4: Configuration | 25% | - Experience Portal Manager (EPM) setup - POM campaign creation and rules - Voice, email, SMS, and speech server integration - Media Processing Platform (MPP) configuration |
| Topic 5: Installation | 20% | - System requirements for AEP and POM - Installation procedures for AEP and POM - High availability configuration - Database installation and setup |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
- A. .pdf (Portable Document Format)
- B. .doc (Microsoft Word)
- C. .csv (Comma separated value)
- D. .xls (Microsoft Excel)
- E. .jpg (Digital Image)
Correct Answer: A,C,D 🗳️
What determines the number of licenses that are used for a given Proactive Outreach Manager (POM) campaign?
- A. the POM Campaign Manager
- B. the POM Campaign Director
- C. the Campaign Strategy
- D. the Priority of the Campaign
Correct Answer: D 🗳️
You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.
Which three choices will meet this requirement? (Choose three)
- A. Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled
- B. Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network
- C. Disable the HTTPS protocol on your application servers and use HTTP only
- D. Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server
- E. Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server
Correct Answer: A,D,E 🗳️
After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?
- A. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
- B. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
- C. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
- D. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
Correct Answer: C 🗳️
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
- A. H.323 or SIP ports configured and in service.
- B. A separate application server is required to run POM applications.
- C. The correct number of AAEP and POM licenses for features required.
- D. A remote database.
- E. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
Correct Answer: A,C,E 🗳️
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