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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of agents that the CMS can report on
B) features assigned to each user
C) the number of users that can be administered in the CMS
D) the number of ACDs that the CMS system can monitor
E) simultaneous CMS Supervisor logins

2. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS is interval based and CMS is call based.
B) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
C) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
D) BCMS receives data internally and stores data in a volatile switch memory.

3. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /net/eri0 and/net/netmasks
B) /etc/hostname. Eri0 and /etc/netmasks
C) /cms/install/net use and /cms/install/netboo.eri0
D) /dev/eri0 and /dev/hostname.eri0

4. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
B) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
D) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

5. What is the term of an extension that routes calls to specific vector?

A) Hunt Group Number (HGN)
B) Routing Directory Number (RDN)
C) Vector Directory Number (VDN)
D) Vector Routing Number (VRN)

Solutions: