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  • Exam Code: 2U00210A
  • Exam Name: APSS Unified Communications Online Test
  • Updated: Sep 01, 2026
  • Q & A: 40 Questions and Answers
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  • Exam Code: 2U00210A
  • Exam Name: APSS Unified Communications Online Test
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  • Exam Code: 2U00210A
  • Exam Name: APSS Unified Communications Online Test
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Avaya 2U00210A Exam Syllabus Topics:

SectionWeightObjectives
Collaboration and Endpoints20%- IP phones and video endpoints
- Mobility and BYOD support
- Avaya one-X and workplace clients
- Avaya VDI Communicator
Avaya Unified Communications Overview25%- UC market trends and business drivers
- Avaya UC portfolio positioning
- Key benefits and use cases
Avaya Aura Core Solutions30%- Avaya Aura Communication Manager
- Avaya Aura Session Manager
- Avaya Aura System Manager
- Interoperability and architecture
Selling and Value Proposition10%- Competitive differentiation
- Customer requirements alignment
- Solution ROI and business value
Messaging and Cloud Integration15%- Avaya Messaging Service (AMS)
- UCaaS and hybrid deployment options
- Unified messaging features

Avaya APSS Unified Communications Online Test Sample Questions:

Question 1

You are working with Leslie, who is an existing Avaya client with a legacy voicemail system. She asked what a current voicemail solution, like Avaya Aura@ Messaging, offers as part of a UC solution. Which two features would you want to discuss with Leslie? (Choose two.)

A. Voicemail is translated into the default language of the mailbox
B. Desktop clients can offer: visual voicemail, or display a message waiting light as well as the number of unread message
C. Voicemail is accessible using: any phone, any web browser, desktop clients, and even speech commands
D. Voicemail is automatically converted from speech to text and displayed in email clients such as Outlook or Lotus Notes


Question 2

A leading reseller (* Reseller*) of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology ("CCT") suite of products from $1m to $3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products. Is it appropriate for the reseller to accept the memento and the picture from Avaya?

A. Yes, so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya*s policy.
B. No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products
C. No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.


Question 3

In preparation for a customer meeting Claudia is learning about the architecture needed of the Avaya Flare* Experience. Which two statements are correct about the Avaya Flare@ Experience when it is deployed? (Choose two.)

A. Requires one-X Portal for presence
B. Registers with Avaya Aura* Session Manager
C. Provides audio, web and video conferencing via Avaya Aura@ Conferencing 6
D. Is seen by Session Manager as a SIP endpoint


Question 4

The Avaya Aura0 Suite Licensing offers a flexible ordering approach to address solution oriented options for Avaya Aura* customers. Three UC feature suites are offered, replacing multiple individual licenses for UC features with simplified "bundles" that incorporate the majority of customer requirements and make it easy for any enterprise to move to video and mobile collaboration. Which two of the following will include licensing for Avaya Aura@ Messaging? (Choose two.)

A. Foundation Suite
B. Mobility Suite
C. Collaboration Suite
D. Standard licensing


Solutions:

Question 1
Answer: B,C
Question 2
Answer: A
Question 3
Answer: B,C
Question 4
Answer: A,B

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