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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A. Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
B. Enable "State Synchronization" under Desktop > Webex App configuration.
C. Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
D. Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
E. Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
F. Enable "Webex App Integration" under Desktop > Webex App configuration.

Question 2

An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A. Callback retry interval and queue backlog
B. Queue wait threshold
C. SIP registration expiration timer
D. Agent idle timeout

Question 3

A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A. HTTPS and FTP
B. TCP and UDP
C. TLS and SRTP
D. SIP and RTP

Question 4

Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A. incorrect email asset SMTP server username
B. incorrect email asset SMTP server port
C. incorrect email asset SMTP server address
D. incorrect email asset SMTP server security method
E. email asset not registered to Webex Engage

Question 5

A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A. Reports
B. Debug Console
C. Templates
D. Watchtower
E. Export Logs

Solutions: