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Avaya 6201.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Troubleshooting | - CM and CMS connectivity setup - Logging and system verification - Network and system diagnostics |
| Contact Center Configuration | - Routing policies and call handling - Call distribution strategies (e.g., BSR) - Agent and skill administration |
| Avaya Aura Communication Manager Fundamentals | - Call processing and routing - System architecture and components - Administration and configuration basics |
| Avaya Call Management System (CMS) | - CMS administration and maintenance - CMS architecture and connectivity - ACD reporting and historical data |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which Communication Manager SAT command provides a list of vectors that contain a specific variable?
- A. list usage variable
- B. List trace variables
- C. display variables
- D. Monitor variables
Correct Answer: A 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)
- A. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
- B. Timetable can be used to schedule a LAN backup of the customer's data.
- C. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
- D. Timetable can be used to schedule a LAN backup of the customer's system.
- E. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
Correct Answer: A,C 🗳️
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the flashing skill button on the telephone set
- B. by the telephone display (a = Originator Name to VDN)
- C. by the VDN of Origin announcement before call is delivered
- D. by the Skill whisper announcement before call: is delivered
Correct Answer: B,C 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
- A. Skill
- B. Vector
- C. Agent
- D. Split
Correct Answer: D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)
- A. BCMS is interval based and CMS is call based.
- B. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
- C. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
- D. BCMS receives data internally and stores data in a volatile switch memory.
Correct Answer: A,B 🗳️







