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  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
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  • Q & A: 55 Questions and Answers
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Avaya 6201.1 Exam Syllabus Topics:

SectionObjectives
Integration and Troubleshooting- CM and CMS connectivity setup
- Logging and system verification
- Network and system diagnostics
Contact Center Configuration- Routing policies and call handling
- Call distribution strategies (e.g., BSR)
- Agent and skill administration
Avaya Aura Communication Manager Fundamentals- Call processing and routing
- System architecture and components
- Administration and configuration basics
Avaya Call Management System (CMS)- CMS administration and maintenance
- CMS architecture and connectivity
- ACD reporting and historical data

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

  • A. list usage variable
  • B. List trace variables
  • C. display variables
  • D. Monitor variables
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).

Question #2

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

  • A. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
  • B. Timetable can be used to schedule a LAN backup of the customer's data.
  • C. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
  • D. Timetable can be used to schedule a LAN backup of the customer's system.
  • E. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #3

Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

  • A. by the flashing skill button on the telephone set
  • B. by the telephone display (a = Originator Name to VDN)
  • C. by the VDN of Origin announcement before call is delivered
  • D. by the Skill whisper announcement before call: is delivered
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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Question #4

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

  • A. Skill
  • B. Vector
  • C. Agent
  • D. Split
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).

Question #5

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

  • A. BCMS is interval based and CMS is call based.
  • B. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
  • C. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
  • D. BCMS receives data internally and stores data in a volatile switch memory.
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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