GCX-AI-GPE Dumps PDF New [2026] Ultimate Study Guide
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NEW QUESTION # 33
Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:
- A. Page view to content offer
- B. Phone queue transfer to outbound fax
- C. Database event to WFM rule
- D. Web engagement to agent chat
Answer: A,D
NEW QUESTION # 34
The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:
- A. False
- B. True
Answer: A
NEW QUESTION # 35
Genesys Cloud automatically generates monthly reports for queues using GPR.
(True/False)
Response:
- A. False
- B. True
Answer: A
NEW QUESTION # 36
What are two ways to limit when an action map triggers?
(Choose two)
Response:
- A. Time-based rules
- B. Outcome score thresholds
- C. Engagement server latency
- D. Visitor's screen resolution
Answer: A,B
NEW QUESTION # 37
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:
- A. Predictive Router Agent
- B. SIP trunk
- C. GPE tracking snippet (JavaScript)
- D. WebRTC gateway
Answer: C
NEW QUESTION # 38
Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:
- A. Associated outcome scores
- B. Skills assigned to the queue
- C. Queue name and division
- D. Queue's voice and digital permissions
Answer: B,C
NEW QUESTION # 39
Genesys Cloud manages customer journeys using separate platforms for Digital and Voice channels.
(True/False)
Response:
- A. False
- B. True
Answer: A
NEW QUESTION # 40
When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:
- A. Consistent outcome tagging
- B. High agent turnover
- C. Minimal use of wrap-up codes
- D. Large volume of historical data
Answer: A,D
NEW QUESTION # 41
Which two characteristics describe content offers in Predictive Engagement?
(Choose two)
Response:
- A. Require queue assignment
- B. Can be personalized using attributes
- C. Automatically adjust voice prompts
- D. Delivered based on visitor behavior
Answer: B,D
NEW QUESTION # 42
Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:
- A. Under "Agent Scripts"
- B. In the Messenger Admin Panel
- C. Within the Journey Panel in the agent UI
- D. Inside the Workforce Management dashboard
Answer: C
NEW QUESTION # 43
Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:
- A. Agent handle time trends
- B. Customer sentiment data
- C. Number of agent certifications
- D. Interaction timestamps
Answer: A,B
NEW QUESTION # 44
From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:
- A. Documents
- B. Admin
- C. Directory
- D. Performance
Answer: B,D
NEW QUESTION # 45
What can be indicators of GPR effectiveness in the Detail View?
(Choose two)
Response:
- A. Stable or improved customer satisfaction
- B. Reduced average talk time
- C. Increase in transfer rate
- D. Decline in first call resolution
Answer: A,B
NEW QUESTION # 46
Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:
- A. Agent-to-visitor chat sentiment
- B. Engagement triggers fired
- C. Visitor session duration
- D. Agent handle time
Answer: B,C
NEW QUESTION # 47
Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:
- A. False
- B. True
Answer: A
NEW QUESTION # 48
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