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Salesforce Salesforce-Loyalty-Management Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-loyalty-management-ap---AP-212
Salesforce Loyalty Management Accredited Professional Sample Questions:
The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tierswithin the Loyalty Program to give vouchers for members in the Premium Tier?
- A. Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
- B. Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstreamactions and FLOW - Benefit action for orchestration
- C. Voucher Management and Benefits Setup
- D. Voucher Management and Benefit Action
Correct Answer: B 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?
- A. On the Case Page Layout, the View Related Membership ' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected
- B. On the Case Page Layout, theRelated Record component should be added with the ' First Lookup ' selected as the ' Loyalty Program 0 Member '
- C. On the Case Page Layout, the View Member Profile ' component should be added and the required Related Lists from Loyalty Program Member should be selected
- D. On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
Correct Answer: C 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
A Consultant needs to set up a new tier-point reset process for a new Loyalty Program,where the data- processing engine (DE) configuration is required.
How should the Consultant set up the data-processing engine with the least configuration effort?
- A. Create a copy of the expire activity based non-qualifying points DPE template.
- B. Create a new data-processing engine from scratch / by first principle.
- C. Create a copy of the reset qualifying points DPE template.
- D. Create a copy of the expirefixed non-qualifying points DPE template.
Correct Answer: C 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
In which two scenarios should an Administrator use member engagement attributes?
- A. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
- B. Member iseligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
- C. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- D. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
Correct Answer: B,D 🗳️
Explanation: Only visible for RealValidExam members. You can sign-up / login (it's free).
A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.
Which twotypes of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company ' s Loyalty Program objectives?
- A. Fixed Model and Activity Model
- B. Non-Qualifying Points and Qualifying Points
- C. Non-Qualifying Points and Activity Points
- D. Fixed Model and Qualifying Points
Correct Answer: B 🗳️
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