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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Communication Manager Core Configuration | - Station and endpoint administration
|
| Topic 2: Avaya Call Management System (CMS) Implementation | - ACD reporting and analytics
|
| Topic 3: Avaya Contact Center Integration | - Contact center call flow design
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
- A. Route-to digits
- B. Route-to number
- C. Converse-on skill
- D. Collect digits
- E. Messaging skill
Correct Answer: A,D 🗳️
Which application or menu can be used for creating an ACD on CMS?
- A. cms adm
- B. cms svc
- C. CMS-Terminal
- D. CMS-Supervisor
Correct Answer: D 🗳️
Which two Communication Manager features does the VAL circuit pack support? (Choose two.)
- A. Local Announcements
- B. Integrated Announcements
- C. Voice over IP
- D. Music-on-hold
Correct Answer: B,D 🗳️
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A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
- A. All changes are made in the CM using the change cam proc screen
- B. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
- C. emssve change authorizations; make needed changes to authorization
- D. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
Correct Answer: D 🗳️
Which two statements about CMS and CM connectivity are true? (Choose two)
- A. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
- B. The switch and CMS can he connected through a network.
- C. The switch can have a direct-connect to the CMS
- D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
Correct Answer: A,B 🗳️
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