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MS-220 pdf
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jun 02, 2026
  • Q & A: 107 Questions and Answers
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  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jun 02, 2026
  • Q & A: 107 Questions and Answers
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MS-220 Testing Engine
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jun 02, 2026
  • Q & A: 107 Questions and Answers
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Briefly explain the Objective of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is a certification from Microsoft that certifies you have the skills and knowledge to manage and administer Exchange Server 2010 in your organization.

The Microsoft MS-220 exam is about administering and configuring Exchange Server 2010 for an organization. The exam emphasizes the core tasks required to install and configure Exchange Server 2010, including planning deployment options, installing the required services, configuring message transport and connectors, configuring security features, managing user mailboxes, managing public folders, managing distribution groups and contacts, managing compliance features such as address books and journalism rules. Microsoft MS-220 exam dumps will enhance your skills.

In addition to the core tasks discussed above, candidates must also be able to plan for various administrative scenarios such as decommissioning servers or moving mailboxes between servers. Candidates must also be able to monitor Exchange servers using built-in tools such as the Event Viewer console or using third-party monitoring tools such as System Center Operations Manager.

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Briefly explain the benefits of Microsoft MS-220 certified professional?

The benefits of becoming a Microsoft MS-220 certified professional are:

  • It provides an opportunity to increase your salary by 10%.

  • Becoming a certified professional boosts your confidence and improves your communication skills with other professionals in the industry, making you more marketable in today's competitive IT environment. Microsoft MS-220 exam dumps are way to get certified in your first attempt.

  • It helps you stand out from other candidates during the recruitment process. You can also expect better job opportunities as well as better career growth potentials after being certified.

Certification Topics of Microsoft MS-220 Exam

  • Troubleshoot mail flow issues (20-25%)

  • Troubleshoot hybrid and migration issues (10-15%)

  • Troubleshoot compliance and retention issues (25-30%)

  • Troubleshoot Exchange Online configuration issues (15-20%)

  • Troubleshoot mail client issues (20-25%)

Nowadays, employment situation is becoming more and more rigorous, it's necessary for people to acquire more skills and knowledge when they are looking for a job. Enterprises and institutions often raise high acquirements for massive candidates, and aim to get the best quality talents. Thus a high-quality Microsoft 365 MS-220 certification will be an outstanding advantage, especially for the employees, which may double your salary, get you a promotion.

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Microsoft MS-220 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshoot Outlook continuously asking for Exchange Online password
  • Troubleshoot issues synchronizing remote recipient attributes with Exchange Online
Topic 2
  • Troubleshoot messages that are categorized as false positive or false negative
  • Determine whether the sender SPF DMARC and DKIM records are valid
Topic 3
  • Troubleshoot revocation issues for encrypted emails
  • Outlook client cannot connect to Exchange Online mailbox
Topic 4
  • Troubleshoot permissions issues related to calendar sharing
  • Determine why content for a published calendar is not up to date
Topic 5
  • Determine which rules are triggered when an email arrives at a user’s inbox
  • Troubleshoot DNS-related mail flow issues
Topic 6
  • Troubleshoot domain setup and configuration issues
  • Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
Topic 7
  • Troubleshoot bulk actions including email creation, moves, modifications, and deletion
  • Determine when to restore or recover an inactive mailbox
Topic 8
  • Identify mobile device access states and what the states indicate
  • Troubleshoot Exchange Online mail flow issues
Topic 9
  • Determine whether a transport rule or conditional routing rule is affecting mail flow
  • Troubleshoot free
  • busy issues for hybrid deployments
Topic 10
  • Troubleshoot Exchange Online configuration issues
  • read and analyze SMTP protocol logs for hybrid deployments and third-party systems
Topic 11
  • Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues
  • Review mobile devices statistics to confirm the reason for a block
Topic 12
  • Review and interpret message trace results and policies associated with those results
  • Troubleshoot Exchange Online access to public folders
Topic 13
  • Interpret and troubleshoot validation errors encountered during object provisioning
  • Troubleshoot issues publishing and accessing calendars shared with external users
Topic 14
  • Describe how to obtain Outlook client configuration information
  • Interpret message properties used by message records management (MRM)

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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