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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What are the five IT areas that are listed as transformational technologies in IT?

A) Mainframe, Departmental, PCs, Internet, Social
B) Fortran, COBOL, Basic, C++, Java
C) Hardware, Database, Software, Web 2.0, XML
D) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect

2. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) Your people are costing you too much money. Let me show you how to replace them with computers.
B) People don't add to the shareholder value, only profits do.
C) Machines are more reliable than people.
D) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble

3. What is the capability called that allows an individual to share their own unique experiences in the IBM Connections product?

A) Talk
B) ShareFiles
C) Blogs
D) WebNotes

4. What should you do when a callback meeting is requested by a potential customer?

A) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
B) Prepare a lengthy slide deck and read each word on every page
C) Deep dive into the technologies
D) Follow up with fancy product brochures

5. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) The ability to see the sender of an e-mail is online right from your inbox and chat right away
B) Standards-based APIs
C) Rich-text support in chat
D) Broad support of industry leading vendors

Solutions: