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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Service relationships and outcomes - Organizations, service providers, service consumers - Value and value co-creation |
| ITIL Practices Overview | - Problem management - Incident management - Change enablement - Service level management - Service desk |
| ITIL Service Value System (SVS) | - Governance - Guiding principles - Continual improvement - Service value chain - Opportunity, demand, and value |
| Four Dimensions of Service Management | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |







