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ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Continual Service Improvement (CSI) | - Measurement and metrics
|
| Topic 2: Communication and stakeholder management | - Effective communication planning
|
| Topic 3: Organizational Change Management | - Driving adoption of ITIL practices
|
| Topic 4: Practical ITIL application | - Applying ITIL guidance in real scenarios
|







