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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selected Processes | - ITIL processes
|
| Generic Concepts and Definitions | - Core terminology
|
| Technology and Architecture | - Supporting capabilities
|
| Selected Roles | - Roles and responsibilities
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Key Principles and Models | - Management concepts
|
| Selected Functions | - Operational functions
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
- A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
- B. Proprietary knowledge has been tested in a wide range of environments
- C. Public frameworks are prescriptive and tell you exactly what to do
- D. Public frameworks are always cheaper to adopt
Correct Answer: A 🗳️
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
- A. Service Strategy
- B. Service Design
- C. Continual Service Improvement
- D. Service Operation
Correct Answer: C 🗳️
Which one of the following is the BEST definition of reliability?
- A. How long a service or configuration item (CI) can perform its function without failing
- B. How quickly a service or component can be restored to normal working order
- C. The level of risk that affects a service or process
- D. The availability of a service or component
Correct Answer: A 🗳️
Which of the following is an objective of business relationship management?
- A. To identify patterns of business activity
- B. To ensure high levels of customer satisfaction
- C. To secure funding to manage the provision of services
- D. To ensure strategic plans for IT services exist
Correct Answer: B 🗳️
Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
- A. To provide good-quality knowledge and information about services
- B. To plan the resources required to manage a release
- C. To design and develop capabilities for service management
- D. To ensure that a service managed and operated accordance with constraints specified during design
Correct Answer: C 🗳️







