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EMC E20-918 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management & Operations | - Service lifecycle management
|
| Topic 2: Governance, Risk & Compliance | - Security and compliance
|
| Topic 3: IT-as-a-Service (ITaaS) Concepts | - ITaaS delivery models
|
| Topic 4: Cloud Architecture & Design | - Cloud reference architecture
|
EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:
A large health insurance company has a mature ITaaS implementation. They have developed a SaaS claims filing application for use in their internal telephone claims center.
Last month, a decision to sell policies through independent insurance agents was approved by the Board of Directors. As a result, claims data must be made available in the offices of the independent insurance agents.
Which body has the responsibility of defining data access to the independent insurance agents?
- A. Architecture Committee
- B. IT Strategy Committee
- C. Board of Directors
- D. Services Governance Committee
Correct Answer: D 🗳️
An enterprise is beginning its journey to IT-as-a-Service (ITaaS), and has retained a Cloud Architect to assist them. An assessment of their current environment has already been completed and a gap analysis has been done.
What should the Cloud Architect recommend to determine if business activities are aligned with strategic vision?
- A. Right-Sourced Workloads
- B. A Controls Matrix
- C. A Balanced Scorecard
- D. ITaaS Organizational Readiness Assessment
Correct Answer: C 🗳️
In an effort to grow market share, a financial company has decided to expand their portfolio of web-based services to residential and mobile users. To improve adoption of these services, the software development team was given the requirement to encrypt data in flight without requiring a software footprint on the client.
Which capability best meets their in-flight encryption requirement?
- A. IPSEC
- B. Cipher-text
- C. SSL VPN
- D. PGP
Correct Answer: C 🗳️
A company is actively moving business applications to an ITaaS model. The IT department increasingly acts as an adviser, proposing the best fit from either private cloud capability or public cloud suppliers.
The company's finance department is considering their financial applications for cloud as they increasingly need more capacity and better performance at the end of the month, which the current infrastructure cannot deliver. The financial application architecture is three tier (presentation, middleware, and database).
The IT security team has suggested that with appropriate controls the presentation layer could be deployed in a public cloud but the middleware and database layers cannot.
What would be the best approach to enabling service elasticity in this scenario?
- A. IaaS deployment in the private cloud
- B. IaaS deployment in the public cloud
- C. IaaS deployment in the community cloud
- D. IaaS deployment in the hybrid cloud
Correct Answer: D 🗳️
The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs.
The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
What is the most likely reason it takes more time than expected to resolve the problem?
- A. The expertise of the service desk personnel is inadequate to properly handle service related issues
- B. The legacy management tools do not have the capability to provide a holistic view of the service instance
- C. The complex nature of orchestration and automation makes problem identification and root cause analysis unlikely.
- D. The cultural hurdles that span organizational silos have not been addressed and resolved.
Correct Answer: B 🗳️
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