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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Business All-in-One Support Processes | - Communication and escalation procedures - Incident handling workflow in SAP environments - Support organization structure and roles |
| Service Quality and Continuous Improvement | - Performance reporting and KPIs - Problem management concepts - Process optimization in support operations |
| Incident Management Fundamentals | - Basic SAP support process overview - IT service management principles and lifecycle - Incident vs. service request differentiation |
| Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - SLA management and tracking - Knowledge base usage and resolution documentation |
| SAP Solution and Support Tools | - Monitoring and reporting tools - SAP Solution Manager overview - Incident analysis and root cause identification |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which scenarios will be provided by SAP Solution Manager in the Application Management Life Cycle? (Choose two)
A) Hardware Management
B) Implementation
C) Human Resource Management
D) Operations
2. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)
A) The message processor has to call SE80.
B) Call transaction CRMD_ORDER.
C) Within the transaction for message processing.
D) Only a customer can create a message.
3. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)
A) Up-to-date
B) Upgrade
C) Update
D) Updating
4. What is included in Enterprise Support? (Choose two)
A) Implementation Roadmap
B) SAP Support Organization
C) Global Support Backbone
D) Mission Critical Support
5. What does it mean if a SELECT statement comes back with a sy-subrc = 4? (Choose two)
A) The system has read exactly four entries from the database table.
B) The execution of the SELECT statement failed because of an incomplete WHERE-Clause.
C) The SELECT statement has been executed successfully without error.
D) The system has not read any entries from the database table.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B,C | Question # 3 Answer: C,D | Question # 4 Answer: C,D | Question # 5 Answer: C,D |







