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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche Aussage zum Emergency Change Advisory Board (ECAB) ist CORRECT?

A) Den Vorsitz im ECAB führt der IT-Direktor
B) Das ECAB wird für Notstandsänderungen verwendet, bei denen möglicherweise keine Zeit zum Aufrufen eines vollständigen CAB vorhanden ist
C) Zu den Aufgaben des ECAB gehört die Überprüfung abgeschlossener Notfalländerungen
D) Das ECAB berücksichtigt jede Änderungsanforderung mit hoher Priorität

2. Welche der folgenden beiden Hauptelemente schaffen Mehrwert für die Kunden?

A) Kunden- und Benutzerzufriedenheit
B) Dienstprogramm und Garantie
C) Value on Investment (VOI), Kapitalrendite (ROI)
D) Grundlegendes zu Serviceanforderungen und Garantie

3. Im Rahmen des kontinuierlichen Verbesserungsprozesses (CSI) 7 müssen Daten aus welchem ​​anderen Bereich des Lebenszyklus gesammelt und analysiert werden, um die Frage zu beantworten, ob wir dort angekommen sind.

A) Service Design
B) Serviceübergang
C) Servicestrategie
D) Servicebetrieb

4. Welches der folgenden Elemente ist NICHT Teil der Service-Design-Phase des Service-Lebenszyklus?

A) Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und den erstellten Service-Designs berücksichtigt werden
B) Messung der Effektivität und Effizienz des Service-Designs und der unterstützenden Prozesse
C) Erstellung hochwertiger, sicherer und belastbarer Designs für neue oder verbesserte Services
D) Entwerfen und Verwalten aller erforderlichen Serviceübergangspakete

5. Mit welcher Funktion können Mitarbeiter Ereignisse in einer Operations Bridge überwachen?

A) Technisches Management
B) Service Desk
C) Anwendungsverwaltung
D) IT-Betriebsmanagement

Solutions: