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IBM C2010-024 Exam Syllabus Topics:

IBM Tivoli Level 2 Support Tools and Processes Sample Questions:

Question 1

What is needed to logon to CAST?

A. Lotus Notes User ID and password
B. IBM intranet User ID and password
C. RETAIN User ID and password
D. IBM Software Support User ID and password

Question 2

Which actions can customers perform using the Service Request tool?

A. open, requeue, and close their PMRs
B. open and escalate their PMRs
C. open, update, or search for their PMRs
D. open and close their PMRs

Question 3

When would a Solution Given code of 1 be entered into a PMR?

A. when a test solution as a fix is provided to the client
B. when a final solution is provided to the client
C. when a client chooses to terminate problem resolution activities
D. when a circumvention or workaround is determined and communicated to the client

Question 4

How can a Contact Reference File (CRF) be changed when incorrect or missing information is found?

A. Contact the Duty Manager to change the CRF.
B. Everyone can change a CRF using RETAIN.
C. Contact the CRF owner and have them change the CRF.
D. Everyone can change a CRF using CCWin.

Question 5

What are two pieces of information regarding software product versions located on the Product Support Lifecycle webpage?

A. fix pack release date
B. link to the product support page
C. announcement date
D. general availability date
E. product out of support date if known

Solutions: