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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Quality and Continuous Improvement | - Performance reporting and KPIs - Process optimization in support operations - Problem management concepts |
| SAP Solution and Support Tools | - Monitoring and reporting tools - Incident analysis and root cause identification - SAP Solution Manager overview |
| SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
| Incident Management Fundamentals | - Incident vs. service request differentiation - IT service management principles and lifecycle - Basic SAP support process overview |
| Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Where do you find the declaration of global data objects in an ABAP program? (Choose two)
A) Anywhere in the program.
B) At the beginning of any processing block.
C) In the program's Top-Include.
D) At the beginning of a report program.
2. The Debugger can be used to analyze where an ABAP message is being raised. Which of the following procedures is suitable?
A) Create a breakpoint at Form MESSAGE_SEND.
B) Create a breakpoint at Function MESSAGE.
C) Create a breakpoint at Event MESSAGE_SEND.
D) Create a breakpoint at Statement MESSAGE.
3. Which of the following features are supported by the SAP Note Assistant? (Choose two)
A) Implementation of any note that can be implemented automatically by an SAP Note
B) Creation of internal memos in customer messages
C) Checks if a given note can be implemented automatically
D) Automatic implementation of Java corrections
4. What information do you find in the flow logic of a screen? (Choose two)
A) The names of modules that are being executed after control returns from the application server to the database server.
B) The names of modules that are being executed before a screen can be sent to the presentation server.
C) The names of modules that are being executed after control returns from the presentation server to the application server.
D) The names of modules that are being executed before a screen can be sent to the database server.
5. You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)
A) In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
B) In the function key settings of the Menu Painter
C) In the element list of the Screen Painter
D) In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: D | Question # 3 Answer: A,C | Question # 4 Answer: B,C | Question # 5 Answer: A,D |







